Fendi Client Advisor

New York • USA

Thursday, March 6, 2025

Fendi, a prestigious brand within the Fashion & Leather Goods sector, is renowned for its innovative designs and luxurious products. As part of the LVMH conglomerate, Fendi benefits from a rich heritage and global influence, offering employees a dynamic and inspiring work environment that fosters creativity and excellence.

1. Achieve all Client Advisor critical metrics and CRM requirements.
2. Meet or exceed store, category, and individual sales goals.
3. Build and maintain client books, handle client inquiries, and maintain customer correspondence to enhance relationships and drive business.
4. Assist with special requests including repairs, special orders, and returns.
5. Adhere to all store policies and procedures.
6. Participate in stocking and restocking of the store.
7. Utilize POS system and other software for customer database updates.
8. Acquire and maintain product knowledge and company information.
9. Maintain a professional appearance and adhere to Fendi dress code and grooming standards.
10. Perform regular store maintenance functions as needed.
11. Assist in maintaining visual standards as directed by VM, corporate, and management.
12. Maintain open communication and positive relationships with store management and peers.
13. Participate in the training of new Client Advisors.
14. Prepare for and participate in monthly team meetings.
15. Adhere to loss prevention standards and follow health and safety guidelines.

1. Minimum 3 years of experience, preferably in luxury retail.
2. Strong drive for results and goal-oriented.
3. Excellent communication skills, both verbal and written.
4. Ability to use POS system and its inventory management functions.
5. RTW experience preferred.
6. Foreign language skills are a plus.
7. Ability to work in a collaborative team environment.
8. Ability to lift boxes up to 10lbs.
9. Minimum High School Diploma.
10. Organizational skills and strong digital literacy required.
11. Flexible availability, including nights, weekends, and holidays.

1. Customer service excellence
2. Sales and goal achievement
3. Clienteling and relationship building
4. POS system proficiency
5. Product knowledge acquisition
6. Team collaboration
7. Communication skills
8. Organizational skills
9. Digital literacy

A minimum of 3 years of experience in luxury retail is preferred, demonstrating a strong drive for results and goal orientation.

High School Diploma

Fendi offers a comprehensive benefits package, including health insurance, employee discounts, and opportunities for professional development within the LVMH group.

Fendi fosters a culture of creativity, luxury, and excellence. Employees are encouraged to innovate and excel in a collaborative and supportive environment, reflecting the brand's commitment to quality and craftsmanship.