Fendi Client Advisor

New York City • USA

Wednesday, January 29, 2025

Fendi, a distinguished name in the realm of luxury fashion, is part of the esteemed LVMH conglomerate, renowned for its commitment to excellence and innovation. As an employer, Fendi offers a dynamic environment where creativity and craftsmanship are celebrated, providing employees with the opportunity to contribute to a legacy of luxury and sophistication.

1. Achieve all Client Advisor critical metrics and CRM requirements.
2. Meet or exceed store, category, and individual sales goals.
3. Build and maintain client books; follow-through with clients' concerns and inquiries.
4. Assist with special requests, including repairs, special orders, and returns.
5. Adhere to all store policies and procedures.
6. Participate in stocking and restocking of the store.
7. Proficiently use POS system and update customer database.
8. Acquire extensive product knowledge and company history.
9. Maintain a professional appearance and adhere to Fendi's dress code.
10. Perform regular store maintenance functions as needed.
11. Assist in maintaining visual standards with direction from VM, corporate, and management.
12. Participate in the training of new Client Advisors.
13. Adhere to loss prevention standards and health and safety guidelines.

1. Minimum 3 years' experience, luxury retail preferred.
2. Strong drive for results; goal-oriented.
3. Excellent communication skills, both verbal and written.
4. Ability to use POS system and its inventory management functions.
5. RTW experience preferred.
6. Foreign language skills are a plus.
7. Ability to work in a collaborative team environment.
8. Ability to lift boxes up to 10lbs.
9. Minimum High School Diploma.
10. Organizational skills and strong digital literacy required.
11. Flexible availability, including nights, weekends, and holidays.

1. Customer service excellence
2. Sales and goal achievement
3. Client relationship management
4. Product knowledge acquisition
5. POS system proficiency
6. Team collaboration
7. Organizational skills
8. Digital literacy

A minimum of 3 years of experience in luxury retail is preferred, demonstrating a strong drive for results and goal orientation.

Minimum High School Diploma

The position offers a comprehensive benefits package, including health and wellness programs, employee discounts, and opportunities for professional development within the luxury fashion sector.

Fendi fosters a culture of innovation and excellence, where employees are encouraged to express their creativity and contribute to the brand's storied legacy. The workplace environment is collaborative and dynamic, reflecting the brand's commitment to luxury and sophistication.