Fendi Client Advisor

New York • USA

Thursday, December 12, 2024

Fendi, a prestigious name within the luxury fashion sector, operates under the esteemed umbrella of LVMH, the world's leading luxury goods conglomerate. Renowned for its exquisite craftsmanship and innovative designs, Fendi offers an unparalleled working environment where employees are encouraged to excel and contribute to the brand's storied legacy.

1. Achieve all Client Advisor critical metrics and CRM requirements.
2. Meet or exceed store, category, and individual sales goals.
3. Build and maintain client books; follow-through with client concerns and inquiries.
4. Assist with special requests, including repairs, special orders, and returns.
5. Participate in stocking and restocking of the store.
6. Proficiently use POS system and update customer database.
7. Acquire comprehensive product knowledge and company history.
8. Maintain professional appearance and adhere to Fendi dress code.
9. Perform regular store maintenance functions.
10. Assist in maintaining visual standards as directed by VM and management.
11. Participate in training new Client Advisors.
12. Adhere to loss prevention and health and safety guidelines.

1. Minimum 3 years’ experience, luxury retail preferred
2. Strong drive for results; goal oriented
3. Excellent communication skills, both verbal and written
4. Ability to use POS system and inventory management functions
5. RTW experience preferred
6. Foreign language skills are a plus
7. Ability to work in a collaborative team environment
8. Ability to lift boxes up to 10lbs
9. Minimum High School Diploma
10. Organizational skills and strong digital literacy required
11. Flexible availability, including nights, weekends, and holidays

1. Customer service excellence
2. Sales acumen
3. Client relationship management
4. Product knowledge
5. POS system proficiency
6. Communication skills
7. Team collaboration
8. Organizational skills
9. Digital literacy

Minimum of 3 years in luxury retail, with a preference for experience in Ready-to-Wear (RTW).

High School Diploma required.

The role offers a comprehensive benefits package, including health insurance, employee discounts, and opportunities for professional development within the LVMH group.

Fendi fosters a dynamic and inclusive workplace culture that values creativity, innovation, and collaboration. Employees are encouraged to bring their unique perspectives and skills to the table, contributing to the brand's ongoing success and evolution.