Fendi Client Advisor

New York • USA

Tuesday, December 10, 2024

Fendi, a prestigious name in the luxury fashion industry, is renowned for its exquisite craftsmanship and innovative designs. As part of the LVMH conglomerate, Fendi benefits from the extensive resources and global reach of the world's leading luxury goods group. The brand offers a dynamic and sophisticated work environment where employees are encouraged to excel and contribute to the legacy of luxury and style.

1. Achieve all Client Advisor critical metrics and CRM requirements.
2. Meet or exceed store, category, and individual sales goals.
3. Build and maintain client books; follow-through with client concerns and inquiries.
4. Assist with special requests, including repairs, special orders, and returns.
5. Participate in stocking/restocking of the store.
6. Proficiently use the POS system and update customer databases.
7. Acquire extensive product knowledge and stay informed about company news and competition.
8. Maintain a professional appearance and adhere to Fendi dress code and grooming standards.
9. Perform regular store maintenance functions.
10. Assist in maintaining visual standards as directed by VM, corporate, and management.
11. Participate in the training of new Client Advisors.
12. Adhere to loss prevention and health and safety standards.

1. Minimum 3 years of experience, luxury retail preferred.
2. Strong drive for results; goal-oriented.
3. Excellent communication skills, both verbal and written.
4. Ability to use POS system and its inventory management functions.
5. RTW experience preferred.
6. Foreign language skills are a plus.
7. Ability to work in a collaborative team environment.
8. Ability to lift boxes up to 10lbs.
9. Minimum High School Diploma.
10. Organizational skills and strong digital literacy required.
11. Flexible availability, including nights, weekends, and holidays.

1. Customer service excellence
2. Sales acumen
3. Clienteling expertise
4. Inventory management
5. Effective communication
6. Team collaboration
7. Digital literacy

Candidates must possess a minimum of 3 years of experience, preferably in luxury retail environments.

Minimum High School Diploma

Employees enjoy comprehensive benefits, including health insurance, employee discounts, and opportunities for professional development within a prestigious luxury brand.

Fendi fosters a culture of innovation, elegance, and excellence. Employees are part of a collaborative and supportive environment where creativity and personal growth are encouraged. The brand values diversity and inclusivity, ensuring a respectful and inspiring workplace for all.