Fendi Client Advisor

Naples • USA

Tuesday, October 28, 2025

Fendi, a prestigious name in the luxury fashion industry, operates under the esteemed LVMH conglomerate, renowned for its commitment to excellence and innovation. Fendi offers a dynamic work environment where creativity and passion for luxury goods are celebrated, providing employees with opportunities to grow within a globally recognized brand.

1. Achieve all critical metrics and CRM requirements as a Client Advisor.
2. Meet or exceed store, category, and individual sales goals.
3. Adhere to all store guidelines, policies, and procedures.
4. Build and maintain client books, addressing client concerns and inquiries to enhance relationships and drive business.
5. Assist with special requests including repairs, special orders, and returns.
6. Participate in stocking/restocking of the store.
7. Utilize POS system and other software accurately, maintaining the customer database.
8. Acquire and maintain comprehensive product knowledge and company information.
9. Stay informed about company news and competitive landscape.
10. Maintain professional appearance in line with Fendi's dress code and grooming standards.
11. Perform regular store maintenance functions as needed.
12. Open/close the store and conduct morning team meetings as required.
13. Assist in maintaining visual standards as directed by VM, corporate, and management.
14. Foster open communication and positive relationships with store management and peers.
15. Act as a positive role model, representing the brand appropriately.
16. Participate in the training of new Client Advisors.
17. Prepare for and participate in monthly team meetings.
18. Adhere to loss prevention standards and health and safety guidelines.

1. Minimum 2 years of experience, preferably in luxury retail.
2. Strong drive for results and goal orientation.
3. Excellent verbal and written communication skills.
4. Proficiency in using POS systems and inventory management functions.
5. Experience with Ready-to-Wear (RTW) is preferred.
6. Foreign language skills are advantageous.
7. Ability to work collaboratively in a team environment.
8. Capacity to lift boxes weighing up to 10lbs.
9. Minimum of a High School Diploma.
10. Strong organizational skills and digital literacy.
11. Flexible availability, including nights, weekends, and holidays.

1. Customer service excellence
2. Sales proficiency
3. Communication skills
4. POS system proficiency
5. Team collaboration
6. Organizational skills
7. Digital literacy
8. Flexibility and adaptability

A minimum of 2 years of experience in luxury retail is preferred, with a strong emphasis on achieving sales goals and providing exceptional customer service.

Minimum High School Diploma

The position offers a comprehensive benefits package, including medical insurance, a bonus structure, paid time off, holiday pay, and a 401k plan with automatic employee contributions.

The company fosters an inclusive and diverse workplace culture, valuing each employee's unique contributions. Fendi is committed to providing equal opportunities and ensuring reasonable accommodations for individuals with disabilities.