Fendi Client Advisor

Naples • USA

Tuesday, March 11, 2025

Fendi, a prestigious brand under the LVMH conglomerate, is renowned for its exquisite craftsmanship and innovative designs in the luxury fashion sector. As part of LVMH, Fendi offers a dynamic and enriching work environment, fostering creativity and excellence in the fashion industry.

1. Achieve all Client Advisor critical metrics and CRM requirements.
2. Meet or exceed store, category, and individual sales goals.
3. Build and maintain client books; follow through with client concerns and inquiries.
4. Assist with special requests, including repairs, special orders, and returns.
5. Participate in stocking/restocking of the store.
6. Proficiently use POS system and update customer database.
7. Acquire product knowledge and stay informed about company news and competition.
8. Maintain professional appearance and adhere to Fendi dress code.
9. Perform regular store maintenance functions.
10. Assist in maintaining visual standards with direction from VM, corporate, and management.
11. Maintain open communication and positive relationships with store management and peers.
12. Participate in the training of new Client Advisors.
13. Adhere to loss prevention standards and health and safety guidelines.

1. Minimum 3 years of experience, luxury retail preferred.
2. Strong drive for results; goal-oriented.
3. Excellent communication skills, both verbal and written.
4. Ability to use POS system and its inventory management functions.
5. RTW experience preferred.
6. Foreign language skills are a plus.
7. Ability to work in a collaborative team environment.
8. Ability to lift boxes up to 10lbs.
9. Minimum High School Diploma.
10. Organizational and strong digital literacy required.
11. Flexible availability, including nights, weekends, and holidays.

1. Client relationship management
2. Sales and goal achievement
3. Effective communication
4. POS system proficiency
5. Product knowledge acquisition
6. Team collaboration

A minimum of 3 years of experience in luxury retail is preferred, with a strong emphasis on client relationship management and sales performance.

Minimum High School Diploma

Employees enjoy comprehensive benefits, including health insurance, employee discounts, and opportunities for professional growth within the LVMH group.

Fendi fosters a culture of excellence and innovation, encouraging employees to express their creativity and passion for luxury fashion. The work environment is collaborative and dynamic, offering opportunities for professional development within the LVMH group.