Fendi Client Advisor

Monterrey • Mexico

Tuesday, November 18, 2025

Fendi, a prestigious brand under the LVMH conglomerate, is renowned for its exquisite craftsmanship and innovative designs in the luxury fashion sector. As an employer, Fendi is committed to fostering an inclusive and dynamic work environment that values diversity and encourages professional growth.

1. Achieve all key performance indicators and CRM requirements for Client Advisors.
2. Meet or exceed store, category, and individual sales targets.
3. Adhere to all store guidelines and policies.
4. Build and maintain client portfolios, addressing customer inquiries and fostering long-term relationships.
5. Assist with special requests, including repairs, special orders, and returns.
6. Participate in store replenishment activities.
7. Utilize the POS system and other software accurately to update the customer database.
8. Acquire comprehensive product knowledge and stay informed about company history and industry news.
9. Maintain a professional appearance and adhere to Fendi's dress code and grooming standards.
10. Conduct regular store maintenance tasks as assigned.
11. May be responsible for opening/closing the store, including participating in morning team meetings.
12. Assist in maintaining visual standards under the guidance of VM, company, and management.
13. Maintain open communication and positive relationships with store management and colleagues.
14. Act as a positive role model, representing the brand appropriately.
15. Participate in training new Client Advisors on product knowledge and store procedures.
16. Prepare for and participate in monthly team meetings.
17. Adhere to loss prevention standards and health and safety guidelines.

1. Minimum 3 years of experience, preferably in luxury retail sales.
2. Strong results-driven and goal-oriented mindset.
3. Excellent communication skills, both verbal and written.
4. Proficiency in using POS systems and inventory management functions.
5. Experience in Ready To Wear (RTW) preferred.
6. Foreign language proficiency is an advantage.
7. Ability to work collaboratively in a team environment.
8. Capability to lift boxes/weight up to 10 pounds.
9. Minimum high school diploma.
10. Strong organizational and digital skills required.
11. Flexible availability, including some nights, weekends, and holidays.

1. Exceptional customer service skills
2. Sales acumen
3. Strong communication abilities
4. Proficiency with POS systems
5. Team collaboration
6. Organizational skills
7. Digital literacy
8. Adaptability

A minimum of 3 years of experience in luxury retail sales is required.

High school diploma or equivalent.

Fendi offers a respectful and inclusive work environment where diversity is celebrated, and employees feel included, developed, and heard.

Fendi is dedicated to creating a workplace that promotes mutual respect and inclusivity, welcoming diversity and ensuring that every employee feels valued and empowered. The brand is committed to preventing discrimination and providing equal opportunities for all applicants, regardless of gender, expression, disability, origin, religious beliefs, or sexual orientation.