Fendi Client Advisor

Monterrey • Mexico

Saturday, November 8, 2025

Fendi, a distinguished name in the luxury fashion industry, operates under the esteemed LVMH conglomerate. Renowned for its exquisite craftsmanship and innovative designs, Fendi offers a dynamic and inclusive work environment where diversity is celebrated, and employees are empowered to excel. As a part of this prestigious brand, individuals are encouraged to cultivate their unique talents and contribute to the brand's legacy of excellence.

1. Achieve all key performance indicators and CRM requirements for Client Advisors.
2. Meet or exceed store, category, and individual sales targets.
3. Adhere to all store guidelines and policies.
4. Build and maintain client portfolios, addressing customer concerns and inquiries to enhance relationships and drive business.
5. Assist with special requests, including repairs, special orders, and returns.
6. Participate in store replenishment activities.
7. Utilize the POS system and other software accurately, updating the customer database.
8. Acquire comprehensive product knowledge and stay informed about company history and news.
9. Maintain a professional appearance and adhere to Fendi's dress code and grooming standards.
10. Perform regular store maintenance duties as needed or assigned.
11. Open/close the store as required, including participation in morning team meetings.
12. Maintain visual standards under the guidance of VM, company, and management.
13. Foster open communication and positive relationships with store management, colleagues, and other company personnel.
14. Serve as a positive role model, appropriately representing the brand.
15. Participate in training new Client Advisors on product knowledge, store procedures, and company policies.
16. Prepare for and participate in monthly team meetings.
17. Adhere to loss prevention standards and health and safety guidelines.

1. Minimum 3 years of experience, preferably in luxury retail sales.
2. Strong results-driven and goal-oriented mindset.
3. Excellent verbal and written communication skills.
4. Proficiency in using the POS system and inventory management functions.
5. Experience in Ready-To-Wear (RTW) preferred.
6. Foreign language proficiency is advantageous.
7. Ability to work collaboratively in a team environment.
8. Capability to lift boxes weighing up to 10 pounds.
9. Minimum high school diploma.
10. Strong organizational and digital skills.
11. Flexible availability, including some nights, weekends, and holidays.

1. Customer relationship management
2. Sales and goal achievement
3. Product knowledge
4. Communication
5. Team collaboration
6. POS system proficiency
7. Organizational skills
8. Digital literacy

Candidates must possess a minimum of three years of experience, ideally in the luxury retail sector, demonstrating a strong track record in sales and customer service.

Minimum high school diploma.

Fendi offers an inclusive work environment that values diversity and provides equal opportunities for all employees. The brand is committed to fostering a respectful and supportive atmosphere where employees feel included, developed, and heard.

Fendi prides itself on cultivating a workplace culture that embraces diversity and inclusion. The brand is dedicated to preventing discrimination and ensuring all employees have equal opportunities to thrive. Fendi values mutual respect and encourages a collaborative environment where individual talents and unique perspectives are recognized and celebrated.