Fendi Client Advisor

Fendi, a distinguished name within the Fashion & Leather Goods sector, is a part of the esteemed LVMH conglomerate, renowned for its commitment to excellence and innovation. As an employer, Fendi offers a dynamic and enriching environment where creativity and craftsmanship are celebrated, providing employees with the opportunity to contribute to a legacy of luxury and style.

1. Achieve and exceed sales and CRM KPIs, both quantitative and qualitative.
2. Strive to surpass collective and individual sales targets across all product categories.
3. Develop and maintain a client book to foster customer loyalty and sales growth.
4. Personalize customer interactions to enhance client relationships.
5. Ensure complete and accurate customer data management.
6. Utilize clienteling tools effectively, acting as an entrepreneur in customer relations.
7. Adhere to internal policies and procedures.
8. Support store organization, including visual merchandising and stock management.
9. Stay informed on fashion trends and brand history to offer expert advice.
10. Share brand news accurately with clients.
11. Maintain a professional appearance in line with brand guidelines.
12. Represent the brand positively at all times.
13. Seek performance and organizational improvements in collaboration with management.
14. Follow safety protocols for people and property.

1. Minimum 3-4 years of successful retail experience in a similar luxury brand.
2. Strong numerical orientation with a focus on KPIs and objectives.
3. Initiative to seek and propose best practices.
4. Excellent interpersonal and communication skills, both written and verbal.
5. Team player contributing to a positive work environment.
6. Proficiency in mobile applications and tracking tools.
7. Fluency in English; a third language is advantageous.

1. Sales and CRM expertise
2. Clienteling and customer relationship management
3. Data accuracy and management
4. Fashion trend awareness
5. Professional communication
6. Team collaboration
7. Multilingual proficiency

Minimum 3 years of experience in retail within a luxury brand environment.

Fendi offers a comprehensive benefits package, fostering a supportive and rewarding work environment that values employee well-being and professional growth.

Fendi's workplace culture is characterized by a commitment to excellence, creativity, and collaboration. Employees are encouraged to innovate and contribute to the brand's legacy while working in a supportive and inclusive environment that values diversity and teamwork.