Fendi Client Advisor

Fendi, a prestigious name in the luxury fashion industry, is part of the esteemed LVMH group, renowned for its commitment to excellence and innovation. As an employer, Fendi offers a dynamic and inclusive work environment where creativity and collaboration are highly valued. Employees are encouraged to grow and develop within the company, contributing to its legacy of luxury and sophistication.

1. Achieve all Client Advisor critical metrics and CRM requirements.
2. Meet or exceed store, category, and individual sales goals.
3. Build and maintain client books; follow-through with clients' concerns and inquiries.
4. Assist with special requests including repairs, special orders, and returns.
5. Adhere to all store policies and procedures.
6. Participate in stocking/restocking of the store.
7. Proficiently use POS system and update customer database.
8. Acquire product knowledge and stay informed about company news and competition.
9. Maintain a professional appearance and adhere to Fendi dress code.
10. Perform regular store maintenance functions.
11. Open/close the store as needed and conduct morning team meetings.
12. Assist in maintaining visual standards as directed by VM, corporate, and management.
13. Maintain open communication and positive relationships with store management and peers.
14. Act as a positive role model representing the brand appropriately.
15. Participate in training new Client Advisors.
16. Prepare for and participate in monthly team meetings.
17. Adhere to loss prevention standards and follow health and safety guidelines.

1. Minimum 3 years' experience, luxury retail preferred.
2. Strong drive for results; goal-oriented.
3. Excellent communication skills, both verbal and written.
4. Ability to use POS system and its inventory management functions.
5. RTW experience preferred.
6. Foreign language skills are a plus.
7. Ability to work in a collaborative team environment.
8. Ability to lift boxes/weight up to 10lbs.
9. Minimum High School Diploma.
10. Organizational skills and strong digital literacy required.
11. Flexible availability, including nights, weekends, and holidays.

1. Customer service excellence
2. Sales and goal achievement
3. Client relationship management
4. Product knowledge acquisition
5. Communication and interpersonal skills
6. Team collaboration
7. Digital literacy
8. Organizational skills

Minimum 3 years of experience in luxury retail is preferred.

Minimum High School Diploma

The position offers a comprehensive benefits package including medical insurance, bonus structure, paid time off, holiday pay, 401k with automatic employee contribution, and more.

Fendi fosters a culture of diversity and inclusion, ensuring equal opportunity and valuing the unique contributions of each employee. The company is committed to providing a supportive environment where individuals can thrive and develop professionally, with a focus on creativity, innovation, and excellence.