Fendi Client Advisor

Mexico City • Mexico

Thursday, February 20, 2025

Fendi, a distinguished brand within the Fashion & Leather Goods sector, is renowned for its commitment to excellence and innovation. As part of the esteemed LVMH conglomerate, Fendi offers a dynamic work environment that fosters creativity and professional growth, providing employees with the opportunity to contribute to a legacy of luxury and craftsmanship.

1. Achieve all Client Advisor critical metrics and CRM requirements.
2. Meet or exceed store, category, and individual sales goals.
3. Build and maintain client books; address client concerns and inquiries.
4. Assist with special requests, including repairs, special orders, and returns.
5. Participate in stocking/restocking of the store.
6. Utilize POS system and update customer database accurately.
7. Acquire and maintain product knowledge and company information.
8. Maintain professional appearance and adhere to Fendi dress code.
9. Perform regular store maintenance functions.
10. Assist in maintaining visual standards as directed by VM and management.
11. Participate in the training of new Client Advisors.
12. Adhere to loss prevention standards and health and safety guidelines.

1. Minimum 3 years’ experience in luxury retail preferred.
2. Strong drive for results and goal-oriented mindset.
3. Excellent verbal and written communication skills.
4. Proficiency with POS systems and inventory management.
5. RTW experience preferred.
6. English language skills are advantageous.
7. Ability to work collaboratively in a team environment.
8. Ability to lift up to 10lbs.
9. Minimum High School Diploma.
10. Strong organizational skills and digital literacy.
11. Flexible availability, including nights, weekends, and holidays.

1. Customer service excellence
2. Sales acumen
3. Clienteling
4. Product knowledge
5. Communication
6. Team collaboration
7. POS system proficiency
8. Organizational skills
9. Digital literacy

A minimum of 3 years of experience in luxury retail is preferred.

Minimum High School Diploma

Comprehensive benefits package including health insurance, employee discounts, and opportunities for professional development.

Fendi fosters a culture of innovation and excellence, where employees are encouraged to express their creativity and contribute to the brand's legacy. The work environment is collaborative and dynamic, offering opportunities for growth and development within the luxury fashion industry.