Fendi Client Advisor

London • UK

Tuesday, September 2, 2025

Fendi, a distinguished brand within the Fashion & Leather Goods sector, is part of the esteemed LVMH conglomerate. Renowned for its exquisite craftsmanship and innovative designs, Fendi offers an unparalleled work environment where creativity and luxury converge. As an employer, Fendi is committed to fostering talent and providing opportunities for professional growth within the global luxury fashion industry.

1. Engage in upselling, cross-selling, and multiple selling across all product categories.
2. Monitor individual sales performance and achieve targets and KPIs set by the Department Manager or Store Manager.
3. Provide customer feedback on products, particularly newly launched items.
4. Strengthen customer relations and nurture a loyal Fendi customer base using CRM tools.
5. Implement CRM campaigns and set up one-on-one appointments in line with targets and guidelines.
6. Ensure high-quality customer service that meets customer expectations with a personalized approach.
7. Perform store duties as assigned by team leaders and management.
8. Operate the Company's Sales Management system for stock transfer, payment, stock inquiry, and customer database input.
9. Maintain inventory accuracy by properly receiving, displaying, and storing merchandise.
10. Support during store stock takes and cycle counts.
11. Maintain proper visual merchandising according to company guidelines.
12. Ensure a safe and clean store environment through daily housekeeping duties.

1. Minimum of 5 years' experience in the retail fashion industry, with at least 2 years in luxury sales.
2. Experience in the Ladies' ready-to-wear (RTW) category is essential.
3. Bachelor’s Degree or equivalent is preferred.

1. Strong selling and communication skills.
2. Excellent relationship-building skills, self-reliance, and patience.
3. Organizational skills, professionalism, and self-confidence.
4. Strong customer service skills.
5. Proficiency in computer skills and retail management systems.
6. Goal-oriented approach and multitasking ability.
7. Strong knowledge and interest in the fashion/luxury industry.
8. Fluency in English; knowledge of other languages is a plus.

Minimum 5 years of experience in the retail fashion industry, with at least 2 years in luxury sales.

Bachelor’s Degree or equivalent is preferred.

Fendi offers a dynamic work environment with opportunities for career advancement and professional development within the luxury fashion industry.

Fendi's workplace culture is defined by its commitment to excellence, innovation, and luxury. Employees are encouraged to express their creativity and are supported in their professional growth within a collaborative and dynamic environment.