Fendi Client Advisor

London • UK

Thursday, July 17, 2025

Fendi, a distinguished name within the Fashion & Leather Goods sector, is part of the prestigious LVMH conglomerate. Renowned for its exquisite craftsmanship and innovative designs, Fendi offers a dynamic and enriching environment for professionals seeking to excel in the luxury fashion industry. As an employer, Fendi is committed to nurturing talent and fostering an atmosphere of creativity and excellence.

1. Engage in upselling, cross-selling, and multiple selling across all product categories.
2. Monitor individual sales performance and achieve targets and KPIs as set by the Department Manager or Store Manager.
3. Provide customer feedback on products, particularly newly launched items.
4. Strengthen customer relations and nurture a loyal Fendi customer base using CRM tools.
5. Implement CRM campaigns and set up one-on-one appointments in line with targets and guidelines.
6. Manage customer service quality to meet expectations with a professional and personalized approach.
7. Perform store duties as assigned by team leaders and management.
8. Operate the company sales management system for stock transfer, payment, stock inquiry, and customer database input.
9. Maintain inventory accuracy by properly receiving, displaying, and storing merchandise according to company guidelines.
10. Support during store stock takes and cycle counts.
11. Maintain proper visual merchandising and ensure a safe and clean store environment with daily housekeeping duties.
12. Carry out any other duties within capacity as reasonably required by the company.

1. Minimum 3 years of experience in the retail fashion industry with at least 1 year in luxury sales.
2. Bachelor’s degree or equivalent is preferred.

1. Strong selling and communication skills.
2. Excellent relationship-building skills, self-reliance, friendliness, and patience.
3. Organizational skills, professionalism, and self-confidence.
4. Strong customer service skills.
5. Proficiency in computer skills and retail management systems.
6. Goal-oriented approach and multitasking ability.
7. Strong knowledge and/or interest in the fashion/luxury industry.
8. Fluency in English; knowledge of a second language is a plus.

Minimum 3 years of experience in the retail fashion industry with at least 1 year in luxury sales.

Bachelor’s degree or equivalent is preferred.

Fendi offers a competitive benefits package, including opportunities for career advancement within the luxury fashion industry.

Fendi fosters a culture of innovation, elegance, and excellence. Employees are encouraged to express creativity and contribute to the brand's legacy of luxury and sophistication. The workplace is dynamic and supportive, with a focus on professional growth and development.