Fendi Client Advisor

London • UK

Tuesday, May 20, 2025

Fendi, a prestigious brand under the LVMH conglomerate, is renowned for its exquisite craftsmanship and innovative designs in the luxury fashion sector. As part of the LVMH family, Fendi offers its employees the opportunity to be part of a global leader in luxury goods, providing a dynamic and enriching work environment.

1. Engage in upselling, cross-selling, and multiple selling across all product categories.
2. Monitor individual sales performance and achieve targets and KPIs set by the Department Manager or Store Manager.
3. Provide customer feedback on products, particularly new launches.
4. Strengthen customer relations and nurture a loyal Fendi customer base using CRM tools.
5. Implement CRM campaigns and set up one-on-one appointments in line with targets and guidelines.
6. Manage customer service quality to meet expectations with a professional and personalized approach.
7. Perform store duties as assigned by team leaders and management.
8. Operate the Company Sales Management system for stock transfer, payment, stock inquiry, and customer database input.
9. Maintain inventory accuracy by properly receiving, displaying, and storing merchandise.
10. Support during store stock takes and cycle counts.
11. Maintain proper visual merchandising and a safe, clean store environment.
12. Carry out additional duties as required by the company.

1. Minimum 3 years of experience in the retail fashion industry, with at least 1 year in luxury sales.
2. Bachelor’s degree or equivalent preferred.

1. Strong selling and communication skills.
2. Excellent relationship-building skills, self-reliant, friendly, and patient.
3. Organizational skills, professionalism, and self-confidence.
4. Strong customer service skills.
5. Proficiency in computer skills and retail management systems.
6. Goal-oriented approach and multitasking ability.
7. Strong knowledge and interest in the fashion/luxury industry.
8. Fluency in English; knowledge of a second language is a plus.

Minimum of 3 years in the retail fashion industry, with at least 1 year in luxury sales.

Bachelor’s degree or equivalent preferred.

Employees enjoy a comprehensive benefits package, including opportunities for career advancement within the LVMH group, access to exclusive training programs, and a vibrant work environment.

Fendi fosters a culture of innovation, excellence, and luxury, encouraging employees to embody the brand's values and contribute to its legacy. The workplace is dynamic, with a strong emphasis on personal growth and professional development.