Fendi Client Advisor

London • UK

Monday, May 19, 2025

Fendi, a distinguished member of the LVMH Group, is renowned for its exquisite craftsmanship and innovative designs in the luxury fashion industry. As part of the LVMH conglomerate, Fendi benefits from a rich heritage of luxury and a commitment to excellence, offering employees a dynamic and prestigious work environment.

1. Engage in upselling, cross-selling, and multiple selling across all product categories.
2. Monitor individual sales performance and achieve targets and KPIs set by the Department Manager or Store Manager.
3. Provide customer feedback on products, particularly newly launched items.
4. Strengthen customer relations and nurture a loyal Fendi customer base using CRM tools.
5. Implement CRM campaigns and set up one-on-one appointments in line with targets and guidelines.
6. Manage customer service quality to meet customer expectations with a professional and personalized approach.
7. Perform store duties as assigned by team leaders and management.
8. Operate the company sales management system for stock transfer, payment, stock inquiry, and customer database input.
9. Maintain inventory accuracy by properly receiving, displaying, and storing merchandise according to company guidelines.
10. Support during store stock takes and cycle counts.
11. Maintain proper visual merchandising according to company guidelines and ensure a safe and clean store environment.

1. Minimum 3 years of experience in the retail fashion industry, with at least 1 year in luxury sales.
2. Bachelor’s degree or equivalent is preferred.

1. Strong selling and communication skills.
2. Excellent relationship-building skills, self-reliance, friendliness, and patience.
3. Organizational skills, professionalism, and self-confidence.
4. Strong customer service skills.
5. Proficiency in computer skills and retail management systems.
6. Goal-oriented approach and multitasking abilities.
7. Strong knowledge and/or interest in the fashion/luxury industry.
8. Fluency in English; knowledge of a second language is a plus.

Minimum of 3 years in the retail fashion industry, with at least 1 year in luxury sales.

Bachelor’s degree or equivalent is preferred.

Employees enjoy a dynamic and prestigious work environment with opportunities for professional growth within the LVMH Group.

Fendi fosters a culture of luxury and innovation, where employees are encouraged to cultivate their skills and contribute to the brand's legacy of excellence. The work environment is dynamic, with a focus on customer satisfaction and personal development.