Fendi Client Advisor

London • UK

Thursday, April 10, 2025

Fendi, a prestigious brand within the Fashion & Leather Goods division, is renowned for its commitment to excellence and innovation in luxury fashion. As part of a larger conglomerate, the brand benefits from a rich heritage and a global presence, offering unparalleled opportunities for career growth and development in the luxury sector.

1. Engage in upselling, cross-selling, and multiple selling across all product categories.
2. Monitor individual sales performance and achieve targets and KPIs set by the Department Manager or Store Manager.
3. Provide customer feedback on products, particularly newly launched items.
4. Strengthen customer relations and nurture a loyal Fendi customer base using CRM tools.
5. Implement CRM campaigns and set up one-on-one appointments in line with targets and guidelines.
6. Manage customer service quality to meet expectations with a professional and personalized approach.
7. Perform store duties as assigned by team leaders and management.
8. Operate the Company Sales Management system for stock transfer, payment, stock inquiry, and customer database input.
9. Maintain inventory accuracy by receiving, displaying, and storing merchandise according to company guidelines.
10. Support store stock takes and cycle counts.
11. Maintain proper visual merchandising and ensure a safe and clean store environment.

1. Minimum 3 years of experience in the retail fashion industry, with at least 1 year in luxury sales.
2. Bachelor’s Degree or equivalent is preferred.

1. Strong selling and communication skills.
2. Excellent relationship-building skills, self-reliant, friendly, and patient demeanor.
3. Organizational skills, professionalism, and self-confidence.
4. Strong customer service skills.
5. Proficiency in computer skills and retail management system knowledge.
6. Goal-oriented approach and multitasking ability.
7. Strong knowledge and/or interest in the fashion/luxury industry.
8. Fluency in English; knowledge of a second language is a plus.

Minimum 3 years of experience in the retail fashion industry, with at least 1 year in luxury sales.

Bachelor’s Degree or equivalent is preferred.

The role offers a dynamic work environment in a prestigious luxury brand, with opportunities for professional growth and development.

Fendi fosters a culture of innovation and excellence, where employees are encouraged to express their individuality while upholding the brand's commitment to luxury and quality. The workplace is collaborative, with a focus on nurturing talent and providing exceptional customer experiences.