Fendi Client Advisor

London UK

Wednesday, January 29, 2025

Fendi, a distinguished name in the world of luxury fashion, is part of the esteemed LVMH conglomerate, renowned for its commitment to excellence and innovation. As an employer, Fendi offers a dynamic and inspiring environment where creativity and craftsmanship are celebrated. Employees are encouraged to embody the brand's rich heritage while contributing to its future growth.

1. Engage in upselling, cross-selling, and multiple selling across all product categories.
2. Monitor individual sales performance and achieve targets and KPIs set by management.
3. Provide customer feedback on products, particularly new launches.
4. Strengthen customer relations and nurture a loyal customer base using CRM tools.
5. Implement CRM campaigns and set up personalized appointments.
6. Ensure high-quality customer service with a professional and personalized approach.
7. Perform store duties as assigned by management.
8. Operate the company's sales management system for stock transfer, payment, and customer database input.
9. Maintain inventory accuracy and support stock takes and cycle counts.
10. Ensure proper visual merchandising and maintain a clean store environment.

1. Minimum 3 years of experience in the retail fashion industry, with at least 1 year in luxury sales.
2. Bachelor’s degree or equivalent preferred.
3. High standards of personal image management.

1. Strong selling and communication skills.
2. Excellent relationship-building skills, self-reliance, friendliness, and patience.
3. Organizational skills, professionalism, and self-confidence.
4. Strong customer service skills.
5. Proficiency in computer skills and retail management systems.
6. Goal-oriented approach and multitasking ability.
7. Strong knowledge and/or interest in the fashion/luxury industry.
8. Fluency in English; knowledge of a second language is a plus.

Minimum of 3 years in the retail fashion industry, with at least 1 year in luxury sales.

Bachelor’s degree or equivalent is preferred.

The position offers a comprehensive benefits package, including opportunities for professional development and career advancement within the prestigious LVMH group.

Fendi fosters a culture of innovation and excellence, where employees are encouraged to express their creativity and contribute to the brand's legacy. The workplace is characterized by a collaborative spirit and a commitment to maintaining the highest standards of luxury and customer service.