Fendi Client Advisor

Fendi, a prestigious brand under the LVMH conglomerate, is renowned for its exquisite craftsmanship and innovative designs in the luxury fashion sector. As an employer, Fendi offers a dynamic and inclusive work environment that fosters professional growth and development. Employees are encouraged to embody the brand's values of creativity, excellence, and savoir-faire.

1. Achieve all critical metrics and CRM requirements for Client Advisors.
2. Meet or exceed store, category, and individual sales goals.
3. Adhere to all store guidelines, policies, and procedures.
4. Build and maintain client books, ensuring follow-through with client concerns and inquiries.
5. Assist with special requests, including repairs, special orders, and returns.
6. Participate in stocking and restocking activities.
7. Utilize the POS system and other software accurately, updating customer databases.
8. Acquire and maintain product knowledge and company information.
9. Maintain professional appearance and adhere to Fendi's dress code and grooming standards.
10. Perform store maintenance functions as needed.
11. Open or close the store as required, including conducting morning team meetings.
12. Assist in maintaining visual standards as directed by VM, corporate, and management.
13. Maintain open communication and positive relationships with store management and peers.
14. Act as a positive role model, representing the brand appropriately.
15. Participate in training new Client Advisors on product knowledge, store procedures, and company policies.
16. Prepare for and participate in monthly team meetings.
17. Adhere to loss prevention standards and health and safety guidelines.

1. Minimum of 3 years' experience, preferably in luxury retail.
2. Strong drive for results and goal-oriented.
3. Excellent verbal and written communication skills.
4. Proficiency in using POS systems and inventory management functions.
5. Experience in Ready-to-Wear (RTW) preferred.
6. Foreign language skills are advantageous.
7. Ability to work collaboratively in a team environment.
8. Capability to lift boxes weighing up to 10 lbs.
9. Minimum of a High School Diploma.
10. Strong organizational skills and digital literacy.
11. Flexible availability, including nights, weekends, and holidays.

1. Customer service excellence
2. Sales acumen
3. Client relationship management
4. Product knowledge acquisition
5. Team collaboration
6. Communication proficiency
7. Problem-solving abilities
8. Attention to detail

Candidates must have a minimum of 3 years of experience in a retail environment, with a preference for luxury retail experience.

High School Diploma

The position offers a comprehensive benefits package, including medical insurance, a bonus structure, paid time off, holiday pay, a 401k plan with automatic employee contribution, and more.

Fendi fosters a culture of inclusivity and diversity, valuing each employee's unique contributions. The company is committed to providing a supportive and collaborative work environment where creativity and innovation are encouraged. As part of the LVMH group, Fendi upholds the highest standards of excellence and ethical practices.