Fendi Client Advisor

Fendi, a prestigious name in the luxury fashion industry, is part of the esteemed LVMH Group, which is renowned for its portfolio of iconic brands. As an employer, Fendi offers a dynamic and enriching environment where creativity and excellence are at the forefront. The brand is committed to fostering a culture of innovation and collaboration, providing its employees with opportunities to grow and excel in their careers.

1. Achieve all Client Advisor critical metrics and CRM requirements.
2. Meet or exceed store, category, and individual sales goals.
3. Build and maintain client books; follow-through with clients' concerns and inquiries.
4. Assist with special requests, including repairs, special orders, and returns.
5. Participate in stocking/restocking of the store.
6. Proficiently use POS system and update customer database.
7. Acquire product knowledge and keep up to date with company news.
8. Maintain a professional appearance and adhere to Fendi dress code.
9. Perform regular store maintenance functions as needed.
10. Assist in maintaining visual standards with direction from VM, corporate, and management.
11. Maintain open communication and positive relationships with store management and peers.
12. Participate in the training of new Client Advisors.
13. Adhere to loss prevention standards and health and safety guidelines.

1. Minimum 3 years’ experience, luxury retail preferred
2. Strong drive for results; goal oriented
3. Excellent communication skills, both verbal and written
4. Ability to use POS system and its inventory management functions
5. RTW experience preferred
6. Foreign language skills are a plus
7. Ability to work in a collaborative team environment
8. Ability to lift boxes/weight up to 10lbs
9. Minimum High School Diploma
10. Organizational and strong digital literacy required
11. Flexible availability, including nights, weekends, and holidays

1. Customer service excellence
2. Sales and goal achievement
3. Client relationship management
4. Inventory management
5. Product knowledge acquisition
6. Professional communication
7. Team collaboration
8. Organizational skills
9. Digital literacy

Minimum 3 years of experience in luxury retail, with a strong focus on client relations and sales performance.

Minimum High School Diploma

Fendi offers a comprehensive benefits package, including health insurance, employee discounts, and opportunities for professional development within the LVMH Group.

Fendi fosters a culture of innovation, elegance, and excellence. Employees are encouraged to express their creativity and contribute to the brand's legacy of luxury and sophistication. The company values collaboration, diversity, and a commitment to sustainability.