Fendi Client Advisor

Las Vegas • USA

Thursday, December 12, 2024

Fendi, a prestigious name in the luxury fashion industry, is part of the LVMH conglomerate, known for its commitment to excellence and innovation. As an employer, Fendi offers a dynamic work environment where creativity and passion for fashion are highly valued. Employees are encouraged to grow professionally and personally, contributing to the brand's legacy of luxury and sophistication.

1. Achieve all Client Advisor critical metrics and CRM requirements.
2. Meet or exceed store, category, and individual sales goals.
3. Build and maintain client books, ensuring follow-through with client concerns and inquiries.
4. Assist with special requests, including repairs, special orders, and returns.
5. Adhere to all store policies and procedures.
6. Participate in stocking/restocking of the store.
7. Proficiently use POS system and update customer database.
8. Acquire product knowledge and stay informed about company news and competition.
9. Maintain professional appearance and adhere to Fendi dress code.
10. Perform regular store maintenance functions.
11. Assist in maintaining visual standards with direction from VM, corporate, and management.
12. Maintain open communication and positive relationships with store management and peers.
13. Participate in the training of new Client Advisors.
14. Prepare for and participate in monthly team meetings.
15. Adhere to loss prevention standards and follow health and safety guidelines.

1. Minimum 3 years' experience, preferably in luxury retail.
2. Strong drive for results and goal-oriented.
3. Excellent verbal and written communication skills.
4. Ability to use POS system and its inventory management functions.
5. RTW experience preferred.
6. Foreign language skills are a plus.
7. Ability to work in a collaborative team environment.
8. Ability to lift boxes weighing up to 10lbs.
9. Minimum High School Diploma.
10. Organizational skills and strong digital literacy required.
11. Flexible availability, including nights, weekends, and holidays.

1. Customer service excellence
2. Sales and clienteling
3. Communication
4. POS and inventory management
5. Product knowledge acquisition
6. Team collaboration
7. Organizational skills
8. Digital literacy

Minimum of 3 years' experience in luxury retail is preferred, demonstrating a strong drive for results and goal orientation.

High School Diploma

Fendi offers a comprehensive benefits package, including health and wellness programs, employee discounts, and opportunities for professional development within the LVMH group.

Fendi fosters a culture of elegance and innovation, where employees are encouraged to express their creativity and passion for luxury fashion. The brand values teamwork, excellence, and a commitment to providing exceptional customer experiences.