Fendi Client Advisor - Ladies' Ready-to-Wear

London • UK

Thursday, September 4, 2025

Fendi, a prestigious name in the luxury fashion industry, is part of the LVMH Group, a global leader in high-quality products. Known for its innovative designs and unparalleled craftsmanship, Fendi offers a dynamic and enriching work environment that fosters creativity and excellence.

1. Engage in upselling, cross-selling, and multiple selling across all product categories.
2. Monitor individual sales performance and achieve targets and KPIs set by the Department Manager or Store Manager.
3. Provide insightful customer feedback on products, particularly newly launched items.
4. Strengthen customer relations and nurture a loyal Fendi customer base through effective use of CRM tools.
5. Implement CRM campaigns and organize one-on-one appointments in line with targets and guidelines.
6. Ensure exceptional customer service quality, offering a personalized and professional experience.
7. Perform store duties as assigned by team leaders and management.
8. Operate the Company Sales Management system efficiently for stock transfer, payment, stock inquiry, and customer database input.
9. Maintain inventory accuracy by receiving, displaying, and storing merchandise according to company guidelines.
10. Support during store stock takes and cycle counts.
11. Maintain visual merchandising standards and ensure a safe, clean store environment through daily housekeeping duties.
12. Carry out additional duties as required by the company.

1. Minimum of 5 years' experience in the retail fashion industry, with at least 2 years in luxury sales.
2. Experience in the Ladies' ready-to-wear category is essential.
3. Bachelor’s Degree or equivalent is preferred.

1. Strong selling and communication skills.
2. Excellent relationship-building skills, self-reliance, friendliness, and patience.
3. Organizational skills, professionalism, and self-confidence.
4. Strong customer service skills.
5. Proficiency in computer skills and retail management systems.
6. Goal-oriented approach and multitasking ability.
7. Strong knowledge or interest in the fashion/luxury industry.
8. Fluency in English; knowledge of other languages is a plus.

Minimum of 5 years' experience in the retail fashion industry, with at least 2 years in luxury sales, specifically in the Ladies' ready-to-wear category.

Bachelor’s Degree or equivalent is preferred.

Fendi offers a comprehensive benefits package, including opportunities for career advancement within the LVMH Group.

Fendi fosters a culture of innovation and excellence, encouraging employees to express their creativity and passion for fashion. The work environment is dynamic and collaborative, reflecting the brand's commitment to luxury and quality.