Fendi Client Advisor

Fendi, a prestigious name in the luxury fashion industry, is part of the esteemed LVMH Group, which encompasses a diverse range of luxury brands. As a leader in fashion and leather goods, Fendi is renowned for its exceptional craftsmanship, innovative designs, and commitment to quality. The brand offers a dynamic and enriching work environment for those passionate about luxury fashion.

1. Drive sales performance through upselling, cross-selling, and multiple selling across all product categories.
2. Deliver an engaging sales experience using effective storytelling and comprehensive product and brand knowledge.
3. Consistently achieve key performance indicators (KPIs) including sales targets and customer satisfaction metrics.
4. Identify and anticipate customer needs, making insightful recommendations to exceed service expectations.
5. Utilize CRM tools to nurture and strengthen client relationships, enhancing brand loyalty.
6. Operate the inventory management system for stock transfers, payments, and customer database management.
7. Collaborate with team members to achieve store operational objectives and suggest improvements.
8. Maintain inventory accuracy by receiving, displaying, and storing merchandise according to guidelines.
9. Ensure a safe, clean store environment and implement daily housekeeping duties.
10. Maintain visual merchandising standards in line with company guidelines.

1. Minimum 2 years of experience in the fashion or high-end luxury industry.
2. Strong client development mindset with a commitment to exceptional service.
3. Ability to work non-traditional hours.
4. Prior experience with retail management systems is advantageous.

1. Excellent communication and articulation skills.
2. Effective time and task management.
3. Strong sense of accountability and teamwork.
4. Receptive to feedback and self-improvement.
5. Ability to suggest actionable workplace improvements.

Minimum 3 years of experience in a related field, with a preference for those with experience in coaching junior employees.

Fendi offers a supportive work environment with opportunities for career advancement within the luxury fashion industry.

Fendi fosters a culture of excellence, creativity, and collaboration. Employees are encouraged to express their passion for fashion and luxury while contributing to the brand's prestigious legacy. The workplace is dynamic, with a focus on continuous improvement and innovation.