Fendi Client Advisor

Houston • USA

Friday, October 24, 2025

Fendi, a prestigious name in the luxury fashion industry, is part of the esteemed LVMH Group. Renowned for its exquisite craftsmanship and innovative designs, Fendi offers a dynamic work environment that fosters creativity and excellence. As an employer, Fendi is committed to nurturing talent and providing opportunities for professional growth within the expansive network of LVMH brands.

1. Achieve all Client Advisor critical metrics and CRM requirements.
2. Meet or exceed store, category, and individual sales goals.
3. Build and maintain client books; follow-through with clients' concerns and inquiries.
4. Assist with special requests, including repairs, special orders, and returns.
5. Adhere to all store policies and procedures.
6. Participate in stocking and restocking of the store.
7. Proficiently use POS system and update customer database.
8. Acquire product knowledge and stay informed about company news and competition.
9. Maintain a professional appearance and adhere to Fendi's dress code.
10. Perform regular store maintenance functions as needed.
11. May be responsible for opening/closing the store, including morning team meetings.
12. Assist in maintaining visual standards with direction from VM, corporate, and management.
13. Maintain open communication and positive relationships with store management and peers.
14. Be a positive role model, representing the brand appropriately.
15. Participate in the training of new Client Advisors.
16. Prepare for and participate in monthly team meetings.
17. Adhere to loss prevention standards and follow health and safety guidelines.

1. Minimum 2 years of experience, preferably in luxury retail.
2. Strong drive for results and goal-oriented.
3. Excellent verbal and written communication skills.
4. Ability to use POS system and inventory management functions.
5. RTW experience preferred.
6. Foreign language skills are a plus.
7. Ability to work in a collaborative team environment.
8. Ability to lift boxes weighing up to 10 lbs.
9. Minimum High School Diploma.
10. Organizational skills and strong digital literacy required.
11. Flexible availability, including nights, weekends, and holidays.

1. Customer service excellence
2. Sales proficiency
3. CRM and client relationship management
4. Product knowledge acquisition
5. POS system proficiency
6. Team collaboration
7. Organizational skills
8. Digital literacy
9. Communication skills

Minimum 2 years of experience in luxury retail, with a preference for candidates with RTW experience.

Minimum High School Diploma

Fendi offers a comprehensive benefits package, including health insurance, employee discounts, and opportunities for career advancement within the LVMH Group.

Fendi's workplace culture is characterized by a commitment to excellence, creativity, and innovation. Employees are encouraged to express their individuality while working collaboratively to achieve the brand's objectives. The company values diversity and fosters an inclusive environment where talent is recognized and nurtured.