Fendi Client Advisor

Fendi, a prestigious name within the Fashion & Leather Goods sector, is renowned for its commitment to excellence and innovation. As part of the LVMH conglomerate, Fendi offers a unique opportunity to work within a global leader in luxury, providing employees with unparalleled exposure to the world of high-end fashion and craftsmanship.

1. Engage in upselling, cross-selling, and multiple selling across all product categories.
2. Monitor individual sales performance to achieve targets and KPIs.
3. Provide customer feedback on products, particularly newly launched items.
4. Strengthen customer relations and nurture a loyal Fendi customer base using CRM tools.
5. Manage customer service quality to meet and exceed customer expectations.
6. Operate the Retail Pro Management system for stock transfer, payment, stock inquiry, and customer database input.
7. Perform store duties as assigned by team leaders and management.
8. Maintain inventory accuracy and ensure proper merchandise display and storage.
9. Maintain a safe, clean store environment and perform daily housekeeping duties.
10. Ensure proper visual merchandising according to company guidelines.

1. Minimum 3 years of experience in the fashion or high-end luxury industry.

1. Strong selling and communication skills.
2. Excellent relationship-building and interpersonal skills.
3. Customer-focused with a goal-oriented approach.
4. Team player with a positive personality.
5. Bilingual, with a third language as an advantage.
6. Knowledge of operating retail management systems.

A minimum of 3 years in a related field within the fashion or high-end luxury industry is required.

Employees benefit from working in a dynamic environment that fosters career growth and development within the luxury fashion industry.

Fendi promotes a culture of elegance and innovation, encouraging employees to embody the brand's values of craftsmanship, quality, and creativity. The work environment is collaborative, with a focus on providing extraordinary experiences to clients.