Fendi Client Advisor

Dallas • USA

Thursday, January 23, 2025

Fendi, a distinguished name in the realm of luxury fashion, is part of the esteemed LVMH Group, a global leader in high-end goods. Renowned for its exquisite craftsmanship and innovative designs, Fendi offers a dynamic and enriching work environment where creativity and excellence are at the forefront. As an employer, Fendi is committed to fostering talent and providing opportunities for professional growth within the luxury fashion industry.

1. Achieve all critical metrics and CRM requirements for Client Advisors.
2. Meet or exceed store, category, and individual sales goals.
3. Adhere to all store guidelines, policies, and procedures.
4. Build and maintain client books, ensuring follow-through with client concerns and inquiries.
5. Assist with special requests, including repairs, special orders, and returns.
6. Participate in vital stocking and restocking of the store.
7. Utilize the POS system and other software accurately, updating the customer database.
8. Acquire comprehensive product knowledge and stay informed about company news and competition.
9. Maintain a professional appearance and adhere to Fendi's dress code and grooming standards.
10. Perform regular store maintenance functions as needed or assigned.
11. May be responsible for opening or closing the store, including conducting morning team meetings.
12. Assist in maintaining visual standards as directed by VM, corporate, and management.
13. Maintain open communication and positive relationships with store management, peers, and company personnel.
14. Serve as a positive role model, representing the brand appropriately.
15. Participate in training new Client Advisors on product knowledge, store procedures, and company policies.
16. Prepare for and participate in monthly team meetings.
17. Adhere to loss prevention standards and follow all health and safety guidelines.

1. Minimum 3 years of experience, preferably in luxury retail.
2. Strong drive for results and goal-oriented mindset.
3. Excellent communication skills, both verbal and written.
4. Proficiency in using POS systems and inventory management functions.
5. Ready-to-Wear (RTW) experience preferred.
6. Foreign language skills are advantageous.
7. Ability to work collaboratively in a team environment.
8. Capability to lift boxes weighing up to 10 lbs.
9. Minimum of a High School Diploma.
10. Organizational skills and strong digital literacy required.
11. Flexible availability, including nights, weekends, and holidays.

1. Customer service excellence
2. Sales acumen
3. Communication proficiency
4. POS system expertise
5. Product knowledge acquisition
6. Team collaboration
7. Organizational skills
8. Digital literacy

A minimum of 3 years of experience in luxury retail is preferred, demonstrating a strong drive for results and goal-oriented performance.

High School Diploma or equivalent is required.

Fendi offers a comprehensive benefits package, including health and wellness programs, employee discounts, and opportunities for professional development within the luxury fashion industry.

Fendi's workplace culture is characterized by a commitment to excellence, creativity, and innovation. Employees are encouraged to express their individuality while working collaboratively to achieve common goals. The brand values diversity and inclusion, fostering an environment where every team member can thrive and contribute to the brand's legacy of luxury and sophistication.