Fendi Client Advisor

Fendi, a prestigious brand under the LVMH conglomerate, is renowned for its unparalleled craftsmanship and innovative designs in the luxury fashion industry. As part of LVMH, Fendi offers a dynamic and inclusive workplace that values diversity and encourages the growth of its employees.

1. Achieve and exceed sales and CRM KPIs, both quantitative and qualitative.
2. Surpass collective and individual sales targets across all product categories.
3. Develop and maintain a client book to foster customer loyalty and sales growth.
4. Provide personalized customer service to enhance client relationships.
5. Ensure accurate and complete customer data management.
6. Handle special orders and after-sales service requests.
7. Stay informed on fashion trends and Fendi's history and collections.
8. Maintain a professional and elegant appearance in line with brand guidelines.
9. Represent the brand positively at all times.
10. Seek performance and organizational improvements in collaboration with management.
11. Adhere to internal policies and procedures.
12. Contribute to store organization, including visual merchandising and stock management.
13. Follow safety protocols for people and property.

1. Minimum 3 years of successful retail experience in a similar luxury brand.
2. Strong numerical orientation with a focus on KPIs and objectives.
3. Proven initiative in seeking and proposing best practices.
4. Excellent interpersonal and communication skills, both written and verbal.
5. Team player with the ability to foster a positive and respectful work environment.
6. Proficiency in mobile applications and tracking tools.
7. Fluent in English; proficiency in a third language is advantageous.

1. Sales and CRM expertise
2. Customer relationship management
3. Data accuracy and management
4. Fashion trend awareness
5. Professional presentation
6. Team collaboration
7. Multilingual communication

Minimum 3 years of successful experience in retail, preferably within a luxury brand.

Opportunities for career advancement, particularly for those interested in summer positions in Saint-Tropez. Commitment to diversity and inclusion in the workplace.

Fendi fosters a culture of excellence and innovation, encouraging employees to embody the brand's values through professional elegance and a commitment to customer satisfaction. The workplace is inclusive, promoting diversity and respect for individual uniqueness.