Fendi Client Advisor

Fendi, a distinguished name within the Fashion & Leather Goods sector, is renowned for its unparalleled craftsmanship and innovative designs. As part of the prestigious LVMH conglomerate, Fendi offers employees the opportunity to be part of a global leader in luxury goods, where tradition meets modernity, and creativity is at the forefront of all endeavors.

1. Achieve all Client Advisor critical metrics and CRM requirements.
2. Meet or exceed store, category, and individual sales goals.
3. Follow all store guidelines and adhere to store policies and procedures.
4. Build and maintain client books; address client concerns and inquiries to enhance relationships and drive business.
5. Assist with special requests, including repairs, special orders, and returns.
6. Participate in stocking/restocking of the store.
7. Utilize POS system and other software accurately, updating customer database.
8. Acquire and maintain product knowledge, company information, and history.
9. Maintain a professional appearance and adhere to Fendi dress code and grooming standards.
10. Perform regular store maintenance functions as needed.
11. Open/close the store as required, including conducting morning team meetings.
12. Assist in maintaining visual standards with direction from VM, corporate, and management.
13. Maintain open communication and positive relationships with store management, peers, and company personnel.
14. Act as a positive role model, representing the brand appropriately.
15. Participate in the training of new Client Advisors.
16. Prepare for and participate in monthly team meetings.
17. Adhere to loss prevention standards and follow all health and safety guidelines.

1. Minimum 3 years of experience, preferably in luxury retail.
2. Strong drive for results and goal-oriented mindset.
3. Excellent communication skills, both verbal and written.
4. Proficiency in using POS systems and inventory management functions.
5. Ready-to-Wear (RTW) experience preferred.
6. Foreign language skills are advantageous.
7. Ability to work collaboratively in a team environment.
8. Capability to lift boxes weighing up to 10 lbs.
9. Minimum High School Diploma.
10. Organizational skills and strong digital literacy required.
11. Flexible availability, including nights, weekends, and holidays.

1. Customer service excellence
2. Sales acumen
3. CRM proficiency
4. Effective communication
5. POS system proficiency
6. Team collaboration
7. Organizational skills
8. Digital literacy

A minimum of 3 years of experience in luxury retail is preferred, with a proven track record of achieving sales targets and building client relationships.

Minimum High School Diploma

Employees enjoy a comprehensive benefits package, including health insurance, retirement plans, and exclusive employee discounts on luxury products.

Fendi fosters a culture of innovation and excellence, where employees are encouraged to express their creativity and contribute to the brand's legacy. The work environment is collaborative, dynamic, and driven by a shared passion for luxury fashion.