Fendi Client Advisor

Cancun • Mexico

Friday, February 21, 2025

Fendi, a prestigious brand within the Fashion & Leather Goods sector, is renowned for its exquisite craftsmanship and innovative designs. As part of the LVMH conglomerate, Fendi benefits from the global reach and resources of one of the world's leading luxury groups, offering employees unparalleled opportunities for career growth and development in the luxury fashion industry.

1. Achieve all Client Advisor critical metrics and CRM requirements.
2. Meet or exceed store, category, and individual sales goals.
3. Follow all store guidelines and adhere to policies and procedures.
4. Build and maintain client books, addressing client concerns and inquiries.
5. Assist with special requests, including repairs, special orders, and returns.
6. Participate in stocking/restocking of the store.
7. Use POS system and other software proficiently and accurately.
8. Acquire and maintain comprehensive product knowledge.
9. Maintain a professional appearance and adhere to Fendi's dress code.
10. Perform regular store maintenance functions as needed.
11. Open/close the store as required, including conducting morning team meetings.
12. Assist in maintaining visual standards with direction from VM, corporate, and management.
13. Maintain open communication and positive relationships with store management and peers.
14. Participate in the training of new Client Advisors.
15. Prepare for and participate in monthly team meetings.
16. Adhere to loss prevention standards and health and safety guidelines.

1. Minimum 3 years of experience, preferably in luxury retail.
2. High School Diploma required.
3. Strong drive for results and goal-oriented mindset.
4. Excellent verbal and written communication skills.
5. Proficiency in using POS systems and inventory management functions.
6. RTW experience preferred.
7. English language skills are advantageous.
8. Ability to work collaboratively in a team environment.
9. Physical ability to lift boxes up to 10lbs.
10. Flexible availability, including nights, weekends, and holidays.
11. Organizational skills and strong digital literacy.

1. Customer service excellence
2. Sales and goal achievement
3. Client relationship management
4. Product knowledge acquisition
5. Professional communication
6. Team collaboration
7. POS system proficiency
8. Organizational and digital literacy

A minimum of 3 years' experience in a retail environment, with a preference for luxury retail experience.

High School Diploma

Fendi offers a comprehensive benefits package, including opportunities for professional development, a dynamic work environment, and the chance to be part of a globally recognized luxury brand.

Fendi fosters a culture of excellence and innovation, encouraging employees to cultivate their talents and contribute to the brand's legacy of luxury and sophistication. The workplace environment is collaborative and dynamic, with a strong emphasis on professional growth and customer satisfaction.