Fendi Client Advisor

Fendi, a distinguished name in the luxury fashion industry, is part of the esteemed LVMH Group, a global leader in high-quality products. As an employer, Fendi is synonymous with sophistication, innovation, and a commitment to excellence. The brand offers a dynamic and inclusive workplace where creativity and individuality are celebrated.

1. Achieve all critical metrics and CRM requirements for Client Advisors.
2. Meet or exceed sales goals at the store, category, and individual levels.
3. Adhere to all store guidelines, policies, and procedures.
4. Build and maintain comprehensive client books and manage client relationships.
5. Assist with special requests including repairs, special orders, and returns.
6. Participate in the stocking and restocking of the store.
7. Utilize the POS system and other software accurately, updating customer databases.
8. Acquire and maintain extensive product knowledge and company information.
9. Stay informed about company news and industry competition.
10. Maintain a professional appearance in accordance with Fendi's dress code and grooming standards.
11. Perform regular store maintenance functions as needed.
12. Open and close the store, including conducting morning team meetings.
13. Assist in maintaining visual standards with direction from visual merchandising and management.
14. Maintain open communication and positive relationships with store management and peers.
15. Act as a positive role model, representing the brand appropriately.
16. Participate in training new Client Advisors on product knowledge and store procedures.
17. Prepare for and participate in monthly team meetings.
18. Adhere to loss prevention standards and health and safety guidelines.

1. Minimum of 3 years' experience in luxury retail preferred.
2. Strong drive for results and goal orientation.
3. Excellent verbal and written communication skills.
4. Proficiency in using POS systems and inventory management functions.
5. Experience in ready-to-wear (RTW) preferred.
6. Foreign language skills are advantageous.
7. Ability to work collaboratively in a team environment.
8. Capability to lift boxes or weights up to 10 lbs.
9. Minimum of a High School Diploma.
10. Strong organizational skills and digital literacy.
11. Flexible availability, including nights, weekends, and holidays.

1. Customer service excellence
2. Sales proficiency
3. CRM expertise
4. Product knowledge
5. Communication skills
6. Team collaboration
7. POS system proficiency
8. Organizational skills
9. Digital literacy

A minimum of 3 years in luxury retail, with a preference for candidates with ready-to-wear experience.

High School Diploma

Compensation ranges from $21 to $25 per hour, dependent on skills and experience.

Fendi offers a comprehensive benefits package including medical, dental, vision insurance, short and long-term disability, paid time off, employee discounts, and a retirement plan with employer contributions.

Fendi fosters an inclusive and dynamic workplace culture that values diversity and individuality. The brand is committed to providing a supportive environment that encourages professional growth and creativity. As part of the LVMH Group, Fendi upholds the highest standards of excellence and innovation.