Fendi Client Advisor

Fendi, a prestigious name under the LVMH umbrella, epitomizes luxury and sophistication in the fashion and leather goods sector. As a part of this illustrious conglomerate, Fendi offers a dynamic and enriching work environment, fostering creativity and excellence. The brand is renowned for its commitment to craftsmanship, innovation, and a rich heritage that continues to influence the fashion industry globally.

1. Achieve all critical metrics and CRM requirements for Client Advisors.
2. Meet or exceed store, category, and individual sales goals.
3. Adhere to all store guidelines and procedures.
4. Build and maintain client books, ensuring follow-through with client concerns and inquiries.
5. Assist with special requests such as repairs, special orders, and returns.
6. Participate in vital stocking and restocking of the store.
7. Utilize POS systems proficiently and update customer databases accurately.
8. Acquire and maintain comprehensive product knowledge and company information.
9. Maintain a professional appearance and adhere to Fendi's dress code and grooming standards.
10. Perform regular store maintenance functions as needed.
11. Assist in maintaining visual standards as directed by VM, corporate, and management.
12. Maintain open and positive communication with store management and peers.
13. Serve as a positive role model, representing the brand appropriately.
14. Participate in training new Client Advisors on product knowledge and store procedures.
15. Prepare for and participate in monthly team meetings.
16. Adhere to loss prevention standards and health and safety guidelines.

1. Minimum 3 years of experience, preferably in luxury retail.
2. Strong drive for results and goal-oriented mindset.
3. Excellent verbal and written communication skills.
4. Proficiency in using POS systems and inventory management functions.
5. Experience in ready-to-wear (RTW) preferred.
6. Foreign language skills are advantageous.
7. Ability to work collaboratively in a team environment.
8. Capability to lift boxes weighing up to 10 lbs.
9. Minimum of a High School Diploma.
10. Strong organizational skills and digital literacy.
11. Flexible availability, including nights, weekends, and holidays.

1. Customer service excellence
2. Sales and goal achievement
3. Client relationship management
4. POS system proficiency
5. Product knowledge acquisition
6. Team collaboration
7. Organizational skills
8. Digital literacy

A minimum of 3 years of experience in retail, with a preference for luxury retail environments.

Minimum High School Diploma

$20 - $25 hourly, dependent on skills and experience.

Comprehensive benefits package including medical, dental, vision, short and long-term disability, paid time off, employee discounts, and a retirement plan with employer contribution.

Fendi fosters a culture of diversity and inclusion, valuing each employee's unique contributions. The company is committed to providing a supportive and dynamic work environment that encourages professional growth and development. Employees are encouraged to embody the brand's values of excellence, creativity, and innovation.