Fendi Client Advisor

Fendi, a prestigious brand within the Fashion & Leather Goods sector, is part of the esteemed LVMH conglomerate. Renowned for its exquisite craftsmanship and innovative designs, Fendi offers a dynamic and luxurious work environment where employees are encouraged to excel and contribute to the brand's legacy of excellence.

1. Achieve all Client Advisor critical metrics and CRM requirements.
2. Meet or exceed store, category, and individual sales goals.
3. Build and maintain client books; follow-through with clients' concerns and inquiries.
4. Assist with special requests, including repairs, special orders, and returns.
5. Adhere to all store policies and procedures.
6. Participate in stocking/restocking of the store.
7. Proficiently use POS system and update customer database.
8. Acquire product knowledge and stay informed about company news and competition.
9. Maintain a professional appearance and adhere to Fendi dress code.
10. Perform regular store maintenance functions.
11. Open/close the store as needed, including conducting morning team meetings.
12. Assist in maintaining visual standards with direction from VM, corporate, and management.
13. Maintain open communication with store management and peers.
14. Represent the brand appropriately as a positive role model.
15. Participate in the training of new Client Advisors.
16. Prepare for and participate in monthly team meetings.
17. Adhere to loss prevention standards and follow health and safety guidelines.

1. Minimum 3 years of experience, luxury retail preferred.
2. Strong drive for results; goal-oriented.
3. Excellent communication skills, both verbal and written.
4. Ability to use POS system and its inventory management functions.
5. RTW experience preferred.
6. Foreign language skills are a plus.
7. Ability to work in a collaborative team environment.
8. Ability to lift boxes/weight up to 10lbs.
9. Minimum High School Diploma.
10. Organizational skills and strong digital literacy required.
11. Flexible availability, including nights, weekends, and holidays.

1. Customer service excellence
2. Sales acumen
3. Client relationship management
4. Product knowledge acquisition
5. Communication proficiency
6. POS system proficiency
7. Team collaboration
8. Organizational skills
9. Digital literacy

A minimum of 3 years of experience in luxury retail is preferred.

Minimum High School Diploma

Fendi offers a comprehensive benefits package, including health and wellness programs, employee discounts, and opportunities for career advancement within the LVMH group.

Fendi fosters a culture of innovation, luxury, and collaboration. Employees are encouraged to bring their unique perspectives and creativity to the workplace, contributing to the brand's prestigious heritage while enjoying a supportive and dynamic environment.