Fendi Client Advisor

Beverly Hills • USA

Thursday, October 2, 2025

Fendi, a distinguished name in the luxury fashion sector, is part of the esteemed LVMH Group, a global leader in high-quality products. As an employer, Fendi offers a dynamic and enriching environment where creativity and innovation are at the forefront. The brand is renowned for its commitment to excellence and its dedication to fostering talent within the fashion industry.

1. Achieve all Client Advisor critical metrics and CRM requirements.
2. Meet or exceed store, category, and individual sales goals.
3. Follow all store guidelines and adhere to store policies and procedures.
4. Build and maintain client books; manage client concerns and inquiries to improve relationships and drive business.
5. Assist with special requests, including repairs, special orders, and returns.
6. Participate in stocking/restocking of the store.
7. Use POS system proficiently and accurately, updating customer database as needed.
8. Acquire and maintain product knowledge, company information, and history.
9. Keep up to date with company news and be familiar with the competition.
10. Maintain a professional appearance and adhere to Fendi dress code and grooming standards.
11. Perform regular store maintenance functions as needed or assigned.
12. Open/close the store as needed, including conducting morning team meetings.
13. Assist in maintaining visual standards with direction from VM, corporate, and management.
14. Maintain open communication and positive relationships with store management, peers, and other company personnel.
15. Act as a positive role model, representing the brand appropriately.
16. Participate in the training of new Client Advisors.
17. Prepare for and participate in monthly team meetings.
18. Adhere to loss prevention standards and follow all health and safety guidelines.

1. Minimum 3 years’ experience in luxury retail preferred.
2. Strong drive for results and goal-oriented.
3. Excellent communication skills, both verbal and written.
4. Ability to use POS system and its inventory management functions.
5. RTW experience preferred.
6. Foreign language skills are a plus.
7. Ability to work in a collaborative team environment.
8. Ability to lift boxes weighing up to 10lbs.
9. Minimum High School Diploma.
10. Organizational skills and strong digital literacy required.
11. Flexible availability, including nights, weekends, and holidays.

1. Customer service excellence
2. Sales and goal achievement
3. Client relationship management
4. Proficiency with POS systems
5. Product knowledge acquisition
6. Team collaboration
7. Organizational skills
8. Digital literacy
9. Communication skills

Candidates must possess a minimum of 3 years of experience, preferably within the luxury retail sector.

Minimum High School Diploma required.

Fendi offers a comprehensive benefits package, including health and wellness programs, employee discounts, and opportunities for professional development within the LVMH Group.

Fendi fosters a culture of innovation and excellence, encouraging employees to express creativity and passion for luxury fashion. The workplace is collaborative, with a focus on personal growth and maintaining the brand's prestigious reputation.