Fendi Client Advisor

Beverly Hills • USA

Wednesday, January 22, 2025

Fendi, a distinguished name in the luxury fashion industry, operates under the esteemed LVMH conglomerate, renowned for its portfolio of prestigious brands. As an employer, Fendi offers a dynamic and enriching environment where creativity and innovation are at the forefront, providing employees with the opportunity to contribute to the legacy of a brand synonymous with elegance and sophistication.

1. Achieve all critical metrics and CRM requirements for Client Advisors.
2. Meet or exceed sales goals for the store, category, and individual performance.
3. Adhere to store guidelines and policies.
4. Build and maintain client books, addressing client concerns and inquiries to enhance relationships and drive business.
5. Assist with special requests including repairs, special orders, and returns.
6. Participate in stocking and restocking activities.
7. Utilize POS systems proficiently and accurately, updating customer databases as needed.
8. Acquire and maintain comprehensive product knowledge and company information.
9. Stay informed about company news and competitive landscape.
10. Maintain professional appearance in accordance with Fendi's dress code and grooming standards.
11. Perform regular store maintenance functions as needed.
12. Open and close the store, including conducting morning team meetings, when required.
13. Assist in maintaining visual standards with guidance from visual merchandising, corporate, and management teams.
14. Foster open communication and positive relationships with store management, peers, and company personnel.
15. Act as a positive role model, representing the brand appropriately.
16. Participate in training new Client Advisors on product knowledge, store procedures, and company policies.
17. Prepare for and participate in monthly team meetings.
18. Adhere to loss prevention standards and health and safety guidelines.

1. Minimum 3 years of experience, preferably in luxury retail.
2. Strong drive for results and goal-oriented mindset.
3. Excellent verbal and written communication skills.
4. Proficiency in using POS systems and inventory management functions.
5. Experience in ready-to-wear (RTW) preferred.
6. Foreign language skills are advantageous.
7. Ability to work collaboratively in a team environment.
8. Capability to lift boxes weighing up to 10 lbs.
9. Minimum of a High School Diploma.
10. Organizational skills and strong digital literacy.
11. Flexible availability, including nights, weekends, and holidays.

1. Customer service excellence
2. Sales proficiency
3. Client relationship management
4. Product knowledge acquisition
5. POS system proficiency
6. Team collaboration
7. Organizational skills
8. Digital literacy

A minimum of 3 years of experience in luxury retail is preferred, demonstrating a strong drive for results and goal orientation.

Minimum High School Diploma

Fendi offers a comprehensive benefits package, including opportunities for professional growth and development within the luxury fashion industry.

Fendi fosters a culture of innovation and excellence, where employees are encouraged to express creativity and contribute to the brand's legacy. The work environment is collaborative and dynamic, reflecting the brand's commitment to maintaining its status as a leader in luxury fashion.