Fendi Client Advisor

Beverly Hills • USA

Thursday, December 12, 2024

Fendi, a prestigious brand within the esteemed LVMH conglomerate, is renowned for its exquisite craftsmanship and innovative designs in the luxury fashion sector. As an employer, Fendi offers a dynamic and sophisticated work environment where employees are encouraged to cultivate their skills and contribute to the brand's legacy of excellence.

1. Achieve all Client Advisor critical metrics and CRM requirements.
2. Meet or exceed store, category, and individual sales goals.
3. Build and maintain client books and follow through with client concerns and inquiries.
4. Assist with special requests including repairs, special orders, and returns.
5. Participate in stocking and restocking of the store.
6. Utilize POS system and update customer database accurately.
7. Acquire and maintain product knowledge and company information.
8. Maintain a professional appearance and adhere to Fendi's dress code.
9. Perform regular store maintenance functions.
10. Assist in maintaining visual standards with direction from VM, corporate, and management.
11. Participate in the training of new Client Advisors.
12. Adhere to loss prevention standards and follow health and safety guidelines.

1. Minimum 3 years' experience in luxury retail preferred.
2. Strong drive for results and goal-oriented.
3. Excellent verbal and written communication skills.
4. Ability to use POS system and its inventory management functions.
5. RTW experience preferred.
6. Foreign language skills are a plus.
7. Ability to work in a collaborative team environment.
8. Ability to lift boxes up to 10lbs.
9. Minimum High School Diploma.
10. Organizational skills and strong digital literacy required.
11. Flexible availability, including nights, weekends, and holidays.

1. Customer service excellence
2. Sales acumen
3. CRM proficiency
4. Product knowledge
5. Communication skills
6. Team collaboration
7. Organizational skills
8. Digital literacy

A minimum of 3 years' experience in luxury retail is preferred, with a strong emphasis on customer service and sales.

Minimum High School Diploma

Fendi offers a comprehensive benefits package, including health and wellness programs, employee discounts, and opportunities for professional development within the LVMH group.

Fendi fosters a culture of innovation, elegance, and excellence, encouraging employees to engage in continuous learning and development. The brand values diversity and inclusivity, creating a collaborative and supportive work environment.