Fendi

Client Advisor

Fendi is a renowned luxury fashion brand known for its high-quality leather goods and ready-to-wear collections. With a strong presence in the global fashion industry, Fendi is committed to providing exceptional customer experiences and maintaining its reputation for excellence.

1. Achieve all Client Advisor critical metrics and CRM requirements.
2. Meet or exceed store, category, and individual sales goals.
3. Follow all store guidelines.
4. Build and maintain client books; follow-through with clients' concerns and inquiries.
5. Assist with special requests, including repairs, special orders, and returns.
6. Adhere to all store policies and procedures.
7. Participate in stocking/restocking of the store.
8. Proficiently use POS system and update customer database.
9. Acquire product knowledge and company information.
10. Maintain a professional appearance and follow Fendi dress code.
11. Perform regular store maintenance functions.
12. May be responsible for opening/closing the store.
13. Assist in maintaining visual standards.
14. Maintain open communication with store management and peers.
15. Be a positive role model for the brand.
16. Participate in the training of new Client Advisors.
17. Prepare for and participate in monthly team meetings.
18. Adhere to loss prevention standards.
19. Follow health and safety guidelines.

1. Minimum 3 years’ experience, luxury retail preferred
2. Strong drive for results; goal-oriented
3. Excellent communication skills, both verbal and written
4. Ability to use POS system and its inventory management functions
5. RTW experience preferred
6. Foreign language skills are a plus
7. Ability to work in a collaborative team environment
8. Ability to lift boxes up to 10lbs
9. Minimum High School Diploma
10. Organizational and strong digital literacy required
11. Must have flexible availability, including nights, weekends, and holidays

1. Customer service excellence
2. Sales goal achievement
3. Client relationship management
4. POS system proficiency
5. Product knowledge acquisition
6. Professional appearance and grooming

Minimum 3 years’ experience, luxury retail preferred.

Minimum High School Diploma

Permanent full-time position with opportunities for career growth.

Located in Beverly Hills, California, Fendi offers a dynamic and collaborative work environment where employees are encouraged to excel and represent the brand with pride.