Fendi Client Advisor

Fendi is an Italian luxury fashion house founded in Rome in 1925. The brand is renowned for its delicate balance between tradition and modernity, preserving past values while daring to innovate. Fendi is committed to diversity and inclusion, aiming to attract and retain individuals with core business skills, encouraging internal mobility and professional growth.

1. Be accountable for sales performance, engaging in upselling, cross selling, and multiple selling for all product categories.
2. Deliver a compelling sales ceremony through effective storytelling, utilizing product and brand knowledge.
3. Ensure consistency in achieving assigned KPIs, including sales targets and core category sales targets.
4. Identify customer needs and make insightful recommendations, exceeding customer service expectations.
5. Use CRM tools to develop and nurture client relationships, strengthening loyalty and interest in the brand.
6. Operate the inventory management system for stock transfer, payment, stock inquiry, and customer database input.
7. Perform store duties as assigned by team leaders and management.
8. Work as a team to achieve store operation objectives and suggest improvements.
9. Maintain inventory accuracy by receiving, displaying, and storing merchandise according to guidelines.
10. Maintain a safe and clean store environment and implement daily housekeeping duties.
11. Maintain proper visual merchandising according to company guidelines.

1. Minimum 2 years of related experience in the fashion/high-end luxury industry.
2. Good grooming standard.
3. Good communication and articulation skills.
4. Passionate about fashion and luxury, willing to work non-traditional hours.
5. Prior operational knowledge in retail management systems is advantageous.
6. Strong client development mindset.

1. Effective time and task management.
2. Strong sense of accountability and commitment.
3. Ability to work effectively and collaboratively within a team.
4. Receptive to constructive feedback.
5. Ability to suggest improvements in workplace practices.

Minimum 3 years of experience.

Fendi provides equal employment opportunities and is committed to a culture of diversity and inclusion.

Fendi promotes a culture of diversity and inclusion, encouraging inter-cultural exchange and professional growth. The company values creativity, curiosity, passion, and open-mindedness.