Fendi Client Advisor

Amsterdam • Netherlands

Wednesday, January 15, 2025

Fendi, a prestigious name in the luxury fashion industry, is part of the esteemed LVMH group, renowned for its commitment to excellence and innovation. As an employer, Fendi offers a dynamic and inspiring work environment where creativity and craftsmanship are at the forefront. The brand is dedicated to fostering talent and providing opportunities for professional growth within the global luxury market.

1. Engage in upselling, cross-selling, and multiple selling across all product categories to achieve individual sales targets and KPIs.
2. Provide insightful customer feedback on products, particularly new launches.
3. Strengthen customer relationships and nurture a loyal client base using CRM tools effectively.
4. Implement CRM campaigns and organize personalized appointments in line with company guidelines.
5. Ensure high-quality customer service that meets and exceeds client expectations.
6. Perform store operations as directed by management, including stock management and sales system operations.
7. Maintain inventory accuracy and support during stock takes and cycle counts.
8. Ensure proper visual merchandising and maintain a clean, safe store environment.

1. Minimum 5 years of experience in the retail furniture industry, with at least 2 years in luxury sales.
2. Bachelor’s degree or equivalent is preferred.

1. Strong selling and communication skills.
2. Excellent relationship-building abilities.
3. Organizational skills and professionalism.
4. High level of self-confidence and customer service skills.
5. Proficiency in computer skills and retail management systems.
6. Goal-oriented approach and multitasking ability.
7. Strong knowledge and interest in the fashion/luxury industry.
8. Fluency in Dutch and English; knowledge of a third language is a plus.

Minimum 5 years of experience in the retail furniture industry, with at least 2 years in luxury sales.

Bachelor’s Degree or equivalent is preferred.

Fendi offers a stimulating work environment with opportunities for career advancement within the luxury fashion sector.

Fendi prides itself on a culture of creativity, innovation, and excellence. As part of the LVMH group, the brand supports a collaborative and inclusive workplace where employees are encouraged to develop their skills and contribute to the brand's legacy of luxury and craftsmanship.