Fendi Assistant Store Manager
Fendi, a prestigious name in the luxury fashion industry, is part of the LVMH conglomerate, renowned for its commitment to excellence and innovation. As an employer, Fendi offers a dynamic and inspiring work environment where creativity and expertise are highly valued, fostering a culture of growth and success.
- Lead and develop the business of the department by cultivating a comprehensive and strategic understanding of it and relating to all relevant stakeholders.
- Monitor and achieve category department performance with relevant KPIs.
- Analyze the category business, propose and implement action plans to improve results.
- Set category performance targets for the team and individuals with the Store Manager.
- Be sensitive to competitors' trading activities and provide feedback to the Store Manager.
- Leverage all clienteling tools to achieve department and store business goals.
- Demonstrate sales leadership by delivering excellent customer service and implementing clienteling activities.
- Manage customer service quality to meet customer expectations by offering excellent standards.
- Improve Mystery Shopper results with action plans.
- Implement appropriate CRM tools and develop loyal customers for specific product categories.
- Act as a brand category ambassador to educate VIP and new clients.
- Participate in ad-hoc clientele projects.
- Ensure that merchandise is properly managed, displayed, stored, and maintained by the team.
- Maintain inventory accuracy and shrink rates within company standards.
- Report to Stock Planning and Merchandising team when there is an out-of-stock situation on best sellers.
- Maintain visual merchandising consistent with company standards.
- Align visual merchandising and sales performance periodically.
- Make the best out of the display and proximity storage.
- Discuss individual performance monthly and coach team members.
- Motivate the team to perform at their highest level to meet individual and store objectives.
- Organize the team efficiently according to business needs and delegate responsibility.
- Translate strategic and business goals into concrete and individual actions and objectives.
- Conduct category training for the team.
- Execute the in-store training routine set by the Store Manager.
- Minimum 5 years' experience in a supervisory role in fashion/luxury sales.
- Bachelor's degree or equivalent is preferred.
- Fluency in English.
- Strong selling and communication skills.
- Excellent relationship skills, self-reliant, approachable, and patient.
- Confidence, organizational skills, and professionalism.
- Client focus with great business acumen.
- Administration and financial skills.
- Computer skills and retail management system knowledge.
- Goal-oriented approach and multitasking ability.
- Strong knowledge and/or interest in the fashion/luxury industry.
Minimum of 5 years in a supervisory role within fashion/luxury sales.
Bachelor's degree or equivalent is preferred.
Fendi provides a competitive benefits package, including opportunities for career advancement within the LVMH group.
Fendi fosters a culture of innovation and excellence, encouraging employees to reach their full potential in a collaborative and dynamic environment. The brand values creativity and expertise, offering a platform for professional growth and development.


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