Fashion Group Store Manager

London • UK

Wednesday, November 19, 2025

KENZO, a distinguished brand within the Fashion & Leather Goods sector, is renowned for its innovative approach to designer fashion. As part of a larger conglomerate, KENZO benefits from the resources and prestige of its parent company, ensuring a dynamic and supportive work environment. Under the creative direction of Nigo, the brand continues to evolve, blending the timeless legacy of Kenzo Takada with contemporary street culture influences.

1. Serve as a brand ambassador, instilling passion and pride for KENZO.
2. Lead by example, embodying the brand image for customers and the store team.
3. Implement and maintain all visual merchandising guidelines.
4. Enhance customer service standards to ensure an exceptional client journey.
5. Drive the use of client books and aftersales care to foster customer loyalty.
6. Manage and motivate the team to increase sales and ensure operational efficiency.
7. Oversee stock levels and minimize stock loss through regular inventories.
8. Set sales and KPI targets in collaboration with the line manager.
9. Stay informed of market trends and competitor activities.
10. Conduct bi-annual appraisals and monthly team meetings.
11. Collaborate with HR on recruitment and training initiatives.
12. Ensure adherence to company policies and procedures.
13. Submit weekly reports to relevant stakeholders.
14. Build strong relationships with senior management and head office.

1. Degree level education or higher.
2. Minimum of 5 years’ experience in luxury retail.
3. At least 3 years’ experience in managing teams.
4. Proficiency in Microsoft Office and Lotus Notes.
5. Sound knowledge of UK retail laws, security, and health and safety legislation.

1. Strong leadership and team management abilities.
2. Demonstrable commercial acumen.
3. Passion for customer service and sales.
4. Ability to work under pressure and meet deadlines.
5. Excellent communication skills, both written and oral.
6. Proactive problem-solving approach.

A minimum of 5 years in luxury retail, with at least 3 years in a managerial role.

Degree level or higher.

The role offers a comprehensive benefits package, including opportunities for career advancement within the brand and its parent company.

KENZO fosters a culture of creativity and innovation, deeply rooted in its rich heritage. The workplace environment encourages collaboration and the exchange of ideas, reflecting the brand's commitment to evolving fashion while honoring its legacy.