Fashion Group Store Manager

London • UK

Thursday, October 16, 2025

Kenzo, a distinguished name in luxury fashion, operates under the esteemed LVMH conglomerate. The brand is renowned for its innovative designs that seamlessly blend the vibrant legacy of its founder, Kenzo Takada, with contemporary street culture influences. Under the artistic direction of Nigo, Kenzo continues to redefine fashion with a 'real-to-wear' philosophy, creating collections that resonate with modern sensibilities while honoring its rich heritage. As an employer, Kenzo offers a dynamic and inclusive environment, fostering creativity and excellence among its workforce.

1. Serve as the brand ambassador, embodying Kenzo's image and values for both customers and the store team.
2. Implement and maintain visual merchandising guidelines to enhance the customer experience.
3. Drive customer service excellence to ensure a superior client journey.
4. Manage and motivate the store team to achieve sales targets and operational efficiency.
5. Oversee stock levels and minimize stock loss through regular inventories.
6. Set sales and KPI targets in collaboration with the line manager.
7. Stay informed on market trends and competitor activities to propose strategic commercial actions.
8. Conduct bi-annual appraisals and monthly team meetings to communicate objectives and performance.
9. Collaborate with HR on recruitment and training initiatives.
10. Ensure adherence to company policies and procedures.
11. Submit weekly performance reports to stakeholders.
12. Build strong relationships with senior management and head office teams.

1. Degree level education or higher.
2. Minimum of 5 years' experience in luxury retail, with at least 3 years in a managerial role.
3. Proficient in Microsoft Office and Lotus Notes.
4. Comprehensive knowledge of UK retail laws, security, and health and safety legislation.

1. Strong leadership and team management capabilities.
2. Demonstrable commercial acumen.
3. Passion for customer service and sales.
4. Ability to work under pressure and meet deadlines.
5. Proactive problem-solving skills.
6. Excellent communication skills, both written and oral.

Minimum of 5 years in luxury retail, including 3 years of managerial experience.

Degree level or higher.

Kenzo offers a comprehensive benefits package, including opportunities for career advancement within the LVMH group, access to exclusive training programs, and a supportive work environment that values creativity and innovation.

Kenzo fosters a culture of creativity and innovation, deeply rooted in its heritage while embracing modern influences. The workplace environment is dynamic and inclusive, encouraging employees to express their individuality and contribute to the brand's evolving narrative. Collaboration and excellence are at the core of Kenzo's ethos, providing a platform for personal and professional growth.