Fashion Group Store Manager

London • UK

Tuesday, September 23, 2025

KENZO, a distinguished entity within the Fashion & Leather Goods sector, is renowned for its innovative approach to designer fashion. Under the artistic direction of Nigo, the brand harmonizes the legacy of its founder, Kenzo Takada, with contemporary street culture, creating a unique dialogue within the fashion industry. As part of a larger conglomerate, KENZO offers a dynamic environment that values creativity and authenticity, making it a compelling employer for those passionate about luxury fashion.

1. Serve as a brand ambassador, embodying the brand's image and values to both customers and the store team.
2. Implement and maintain visual merchandising guidelines to enhance customer experience.
3. Drive customer service excellence to ensure a superior client journey.
4. Utilize client books and aftersales care to foster customer loyalty.
5. Manage and motivate the team to achieve sales targets and operational efficiency.
6. Oversee stock levels and conduct regular inventories to minimize stock loss.
7. Collaborate with line management to set and achieve sales and KPI targets.
8. Monitor market trends and competitor activities to inform commercial strategies.
9. Conduct bi-annual appraisals and regular team meetings to communicate objectives and review performance.
10. Coordinate with HR for recruitment, training, and employee development.
11. Ensure adherence to company policies and procedures.
12. Submit weekly performance reports to stakeholders.
13. Build strong relationships with senior management and head office teams.

1. Degree level education or higher.
2. Minimum of 5 years' experience in luxury retail, with at least 3 years in a managerial role.
3. Proficient in Microsoft Office and Lotus Notes.
4. Comprehensive knowledge of UK retail laws, security, and health and safety legislation.

1. Leadership and team management skills.
2. Strong commercial acumen.
3. Passion for customer service and sales.
4. Ability to work under pressure and meet deadlines.
5. Effective communication skills, both written and oral.
6. Proactive problem-solving abilities.

Minimum of 3 years managing people in a luxury retail environment.

Degree level education or higher.

The role offers a comprehensive benefits package, including opportunities for career progression within the brand and the larger conglomerate.

KENZO fosters a culture of creativity and innovation, rooted in the timeless legacy of its founder while embracing contemporary influences. The workplace is dynamic and collaborative, encouraging employees to contribute to the brand's evolving narrative.