Emilio Pucci Sales Services Specialist

Milan • Italy

Tuesday, June 17, 2025

Emilio Pucci, a distinguished name in the fashion and leather goods sector, is renowned for its vibrant prints and innovative designs. As part of a larger conglomerate, Emilio Pucci benefits from a robust global presence and a commitment to excellence, offering employees a dynamic and enriching work environment.

1. Coordinate with the logistics team to optimize merchandise flow and delivery according to client needs and delivery schedules.
2. Provide support to credit and accounting teams concerning customer credit or payment issues.
3. Handle incoming communications from customers efficiently.
4. Collaborate with the product and production departments for specific customer product requests.
5. Identify and assess customer needs to ensure satisfaction.
6. Establish and maintain strong relationships with customer accounts through open and interactive communication.
7. Deliver accurate and comprehensive information by providing the most suitable solutions.
8. Manage and resolve any disputes that may arise.
9. Update and manage international price lists in accordance with exchange rates.
10. Oversee and review orders from receipt to shipment.
11. Supervise the order loading process during and after sales campaigns, including client registrations, order confirmations, and cancellations.

1. Minimum of 3 years of experience in a similar role, preferably within the fashion industry and international markets.

1. Proficiency in delivery processes, including e-commerce.
2. Strong customer-centric approach.
3. Analytical mindset with meticulous attention to detail.
4. Excellent communication skills.
5. Ability to work collaboratively in a team.
6. Adaptability to work in a complex and fast-paced organization.
7. Result-oriented with strong problem-solving capabilities.
8. Fluency in Italian and excellent command of English; additional language skills are advantageous.
9. Proficiency in Microsoft Office, particularly Excel.
10. Experience with AS 400 and Stealth 3K systems.

A minimum of 3 years of relevant experience, ideally within the fashion industry and international markets.

Hybrid working mode offering flexibility and work-life balance.

Emilio Pucci fosters a culture of creativity and innovation, encouraging employees to thrive in a fast-paced and dynamic environment. The company values teamwork, open communication, and a commitment to excellence, providing opportunities for professional growth and development.