Emilio Pucci Retail Manager

Milan • Italy

Wednesday, January 14, 2026

Emilio Pucci, a renowned name in the luxury fashion industry, is part of a larger conglomerate known for its commitment to excellence and innovation. The brand is celebrated for its vibrant prints and sophisticated designs, offering an inspiring work environment for those passionate about fashion and retail.

1. Develop and implement strategies to achieve sales targets and maximize profitability across all stores.
2. Monitor sales performance, analyze trends, and identify opportunities for growth.
3. Manage store budgets, control expenses, and ensure efficient resource allocation.
4. Stay informed about market trends, competitor activities, and customer preferences.
5. Ensure that all stores provide exceptional customer service, creating a memorable and personalized shopping experience.
6. Support the creation and implementation of activities through the clientelling app.
7. Monitor and evaluate quality of client interactions to ensure consistency across all stores.
8. Resolve customer complaints and issues promptly and professionally.
9. Gather customer feedback and identify opportunities to improve the customer experience.
10. Oversee all store operations, ensuring compliance with company policies and procedures.
11. Implement and maintain inventory control measures to minimize losses and optimize stock levels.
12. Coordinate with the logistics team to ensure timely and accurate delivery of merchandise.
13. Maintain a safe, clean, and organized store environment.
14. Recruit, train, and develop store staff, fostering a positive and productive work environment.
15. Manage employee performance, providing regular feedback and coaching.
16. Address employee relations issues promptly and effectively.
17. Ensure compliance with labor laws and company HR policies.
18. Maintain regular communication with the Retail Director, providing updates on store performance, challenges, and opportunities.
19. Prepare and present reports on key performance indicators (KPIs) to the Retail Director and other stakeholders.
20. Communicate company initiatives and goals to store staff, ensuring alignment and understanding.

1. Bachelor's degree in Business Administration, Marketing, or a related field.
2. Minimum of 5 years of experience in retail management, preferably in the luxury fashion industry.
3. Proven track record of driving sales and achieving business objectives.
4. Strong leadership and team management skills.
5. Excellent communication, interpersonal, and problem-solving skills.
6. In-depth knowledge of retail operations, visual merchandising, and HR practices.
7. Ability to work independently and as part of a team.
8. Proficiency in Microsoft Office Suite and retail management software.
9. Fluency in Italian and English (French or any other foreign language is a plus).

1. Leadership and team management
2. Sales and business development
3. Customer service excellence
4. Retail operations management
5. Problem-solving and decision-making
6. Communication and interpersonal skills
7. Proficiency in Microsoft Office Suite and retail management software
8. Multilingual capabilities

A minimum of 5 years in retail management, with a preference for experience within the luxury fashion sector.

Bachelor's degree in Business Administration, Marketing, or a related field.

Competitive benefits package including health insurance, employee discounts, and opportunities for professional development.

Emilio Pucci fosters a dynamic and inclusive workplace culture that values creativity, collaboration, and a passion for fashion. Employees are encouraged to innovate and contribute to the brand's legacy of excellence.