Diesel Client Advisor (Chinese speaker)

Diesel is an Italian premium-casual fashion brand recognised for its irreverent creativity and denim heritage. The brand operates globally and is part of the OTB Group, offering an international, fashion-driven workplace with cross-brand career opportunities within the group's portfolio.

1. Deliver an exceptional, client-centric in-store experience: welcome, advise and build long-term relationships through personalised service and active clienteling.
2. Drive individual and store sales performance, meet KPIs and maximise revenue through cross-selling and CRM-led initiatives.
3. Master brand storytelling and consultative selling techniques to translate client needs into tailored product recommendations.
4. Maintain shop-floor standards and visual merchandising (VM) execution, including window and interior displays, in line with corporate VM guidelines.
5. Support store operations including stock and security procedures, tagging, loss-prevention vigilance and maintaining presentation standards.
6. Contribute ideas to improve customer experience, monitor fashion trends and competitors, and actively participate in team initiatives and store events.

1. Fluent in Chinese (mandatory) and Italian (mandatory); additional languages are a strong advantage.
2. Previous retail sales experience; experience within structured fashion or luxury retail companies is strongly preferred.
3. Strong communication skills with a commercial mindset and passion for client service.
4. Demonstrable decision-making, strategic thinking, financial awareness, innovation orientation and execution focus.
5. Digitally aware and comfortable using CRM tools and modern retail technologies; willingness to relocate considered an advantage.

1. Clienteling / CRM
2. Visual Merchandising (VM)
3. Storytelling and consultative selling
4. Cross-selling and upselling
5. Retail sales operations
6. Loss-prevention / tagging and stock-security procedures

Previous experience in retail sales is required; candidates with experience in structured fashion or luxury retail environments will be prioritised.

Secondary education required; a tertiary qualification in fashion, business or a related discipline is advantageous.

Competitive commission system; development opportunities within Diesel and the OTB Group store network; generous employee discount on Diesel and OTB brands; inclusive work environment; lunch vouchers for each working day.

Diesel fosters a bold, creative and youthful culture that values individuality and entrepreneurial thinking. As part of the OTB Group, the workplace is international and development-oriented, encouraging collaboration, diversity and career mobility across brands.