DFS Sales Team Lead

New York • USA

Tuesday, March 18, 2025

DFS, a leader in luxury travel retail, is part of the Selective Distribution division of a global conglomerate renowned for its prestigious brands. As an employer, DFS offers a dynamic and multicultural environment, fostering innovation and excellence in service. The company is committed to providing an unparalleled luxury shopping experience and values the contributions of its diverse workforce.

1. Act as the primary liaison between the Product Sales Manager, regional merchant team, product brands, and customers.
2. Supervise, mentor, and develop a cross-functional sales team to foster a luxury service environment.
3. Assist the Product Sales Manager in driving sales and increasing team productivity.
4. Collaborate with the Platinum Services team to enhance the customer experience.
5. Ensure team goals and objectives are aligned with customer experience and productivity targets.
6. Manage sales floor visibility and staffing for optimal coverage.
7. Coordinate with the Assistant General Manager on staff coverage and scheduling needs.
8. Encourage the team to meet or exceed sales and profitability targets.
9. Maintain high standards of product and brand knowledge among the team.
10. Ensure floor presentation meets or exceeds brand and DFS standards.
11. Provide feedback to the Product Sales Manager on merchandise strategy development and execution.
12. Set and maintain appropriate Presentation Stock levels.

1. Degree or equivalent combination of education and work experience.
2. 1-2 years of experience in luxury retail or service industry, with team leadership experience preferred.

1. Strong interpersonal skills to work effectively with various levels of personnel.
2. Outgoing and assertive personality with leadership and inspirational qualities.
3. Passion for the brands and products represented.
4. Excellent communication skills, both spoken and written.

1-2 years in luxury retail or service industry with team leadership experience preferred.

Degree or equivalent combination of education and work experience.

DFS offers a comprehensive benefits package, including opportunities for career advancement within the luxury retail sector.

DFS fosters a culture of innovation, diversity, and excellence, emphasizing a collaborative and inclusive workplace that values the unique contributions of each team member.