DFS CRM & Promotions Assistant Intern

Paris • France

Monday, March 3, 2025

DFS, a leader in the luxury retail sector, is renowned for its exceptional service to international travelers. As part of the LVMH Group, DFS benefits from the prestige and resources of one of the world's foremost luxury conglomerates. The company is committed to delivering unparalleled shopping experiences across its global network of stores, including the iconic La Samaritaine in Paris.

1. Assist the CRM & Promotion Manager in executing marketing campaigns within the commercial calendar.
2. Coordinate operational aspects of in-store promotions and CRM campaigns via email and SMS.
3. Ensure seamless trade marketing coordination for promotions and events, including participation in marketing communication plans and operational briefs.
4. Collaborate with graphic designers, digital teams, and other stakeholders to ensure accurate information dissemination.
5. Contribute to the creation of visual signage in collaboration with the artistic direction and visual merchandising teams.
6. Coordinate CRM campaigns with headquarters in Hong Kong and external service providers, including campaign planning and creative development.
7. Assist in monitoring and consolidating post-campaign KPIs to provide comprehensive insights on promotions and loyalty programs.
8. Conduct competitive intelligence to monitor competitors' actions in customer communication and promotions.

1. Currently pursuing a Bac+4/5 degree in commerce, technology, or digital communication.
2. Previous experience in CRM or retail marketing is preferred.

1. Fluent in French and English.
2. Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Adobe).
3. Knowledge of Salesforce is advantageous.
4. Strong numerical aptitude.
5. Excellent communication and interpersonal skills.
6. Ability to work collaboratively with internal and external teams.
7. Customer and results-oriented mindset.

Previous experience in CRM or retail marketing is preferred, particularly within department stores or the luxury sector.

Pursuing Bac+4/5 degree in commerce, technology, or digital communication.

Opportunity to work within a prestigious luxury retail environment and gain valuable experience in CRM and promotions.

DFS fosters a dynamic and collaborative work environment, emphasizing innovation and excellence in luxury retail. As part of the LVMH Group, employees are encouraged to embrace creativity and pursue professional growth within a supportive and prestigious global network.