DFS Boutique Manager

Los Angeles • USA

Wednesday, March 12, 2025

DFS Group, a leading luxury travel retailer, is renowned for its exceptional service and exclusive product offerings. As part of the LVMH Group, DFS operates in some of the world's most prestigious locations, providing unparalleled shopping experiences to discerning travelers. The company is committed to fostering a dynamic and inclusive work environment, encouraging professional growth and development.

1. Lead and develop the sales and operations of the Hermes Boutique at Los Angeles International Airport.
2. Meet and exceed sales and profitability targets.
3. Foster a climate of service excellence and deliver extraordinary client experiences.
4. Collaborate with the Assistant General Manager of Fashion Luxury at DFS LAX.
5. Identify business opportunities and implement actions to achieve or exceed sales targets.
6. Drive client development activity among team members.
7. Ensure continuous client experience management presence on the floor.
8. Coach the team on the selling ceremony and ensure client experience expectations are met.
9. Elevate, train, and inspire a winning team.
10. Assess capabilities and build strategic development plans to grow talent.
11. Encourage, coach, and provide qualitative feedback to improve team engagement and performance.

1. Bachelor’s Degree in Management, Business, or equivalent.
2. 3+ years of retail store leadership experience with sales and luxury merchandise.
3. Proven track record in sales generation and managing achievement of sales goals.
4. Flexibility to work nontraditional hours, including nights, weekends, and holidays.
5. Strong multi-dimensional leadership ability.
6. Ability to make sound decisions with relevant facts at hand.
7. Proven ability to develop new opportunities and maintain client relationships.

1. Strong leadership and motivational skills.
2. Excellent problem-solving abilities.
3. Proficiency with Microsoft Office, Salesforce, and POS systems.
4. Ability to work in a culturally diverse environment.

A minimum of 3 years in retail store leadership, specifically within the luxury sector, with a proven track record in sales and client relationship management.

Bachelor’s Degree in Management, Business, or equivalent.

The salary range is $80,000 - $109,000 annually.

Comprehensive health benefits from day one, 401k plan contributions, paid time off, paid holidays, annual bonus, parking, and employee discounts.

DFS Group is dedicated to creating a vibrant and inclusive workplace culture that values diversity and fosters collaboration. Employees are encouraged to pursue growth opportunities and contribute to the company's success in delivering luxury experiences.