Delvaux Store Manager

Tokyo • Japan

Tuesday, May 27, 2025

Delvaux, established in 1829 in Brussels, holds the distinction of being the world's oldest luxury leather goods maison. As a pioneer in the realm of handbags, Delvaux registered the first-ever leather handbag design in 1908. With a rich archive of over 3,000 designs, iconic pieces such as the "Brillant" (1958), "Tempête" (1967), "Paule" (1972), "Cool Box" (2018), and "Lingot" (2022) stand as symbols of the brand's legacy. Since 1883, Delvaux has proudly held the warrant of the Belgian Royal Court, consistently celebrating and embodying Belgian culture and values through its creations. As a maison that is both the oldest and a continuous pioneer, Delvaux seeks talented individuals who are adaptable to change, find joy in teamwork, and are committed to achieving excellence.

1. Serve as a brand ambassador to engage with domestic and international clients, enhancing loyalty to Delvaux.
2. Continuously improve service quality and instill a culture of warm hospitality for all customers.
3. Develop a deep understanding of the maison's vision and service steps, and disseminate this knowledge to the team.
4. Drive sales growth and achieve set targets.
5. Analyze sales, CRM, and KPI data to devise strategies with office members, leading by example.
6. Create an environment that accelerates the development and growth of team members, providing motivation.
7. Lead the achievement of boutique and team member goals.
8. Design optimal organizational structures, retain suitable talent, and take action for talent acquisition.
9. Monitor and manage inventory levels for optimization.
10. Maintain in-store visual merchandising to Delvaux standards, reflecting the brand's image.
11. Take initiative in planning and executing all boutique events and projects, in collaboration with team and office members.
12. Coordinate with office members and external stakeholders for negotiations and promotional activities.
13. Ensure all operations are conducted correctly, including cash handling, order processing, CRM operations, and customer service.
14. Understand and enforce Richemont Group, maison, and boutique policies and guidelines.

1. Over 5 years of successful experience in luxury goods sales.
2. Previous managerial experience.

1. Strong interpersonal and communication skills, capable of building trust at all organizational levels.
2. Team-oriented with a curious mindset, committed to results while enjoying the process.
3. Hospitality spirit with perseverance in facing challenges.
4. Interest and deep knowledge of the luxury market.

Over 5 years of successful experience in luxury goods sales, with previous managerial experience.

The role offers a dynamic work environment with opportunities for professional growth and development.

Delvaux fosters a culture that values creativity, adaptability, and teamwork, celebrating Belgian heritage while embracing innovation. The maison encourages a collaborative environment where individuals are motivated to achieve their best results.