Delvaux Store Manager

Fukuoka • Japan

Friday, January 17, 2025

Delvaux, established in 1829 in Brussels, holds the distinction of being the world's oldest luxury leather goods maison. As a pioneer in the handbag industry, Delvaux registered the first-ever design patent for a leather handbag in 1908. With a rich archive of over 3,000 designs, iconic pieces such as the "Brillant" (1958), "Tempête" (1967), "Pinte" (1972), "Cool Box" (2018), and "Lingot" (2022) epitomize the brand's legacy. Endorsed by the Belgian Royal Court since 1883, Delvaux consistently celebrates Belgian culture and values through its creations. As part of the Richemont Group, Delvaux seeks talented individuals who are adaptable, team-oriented, and driven to achieve excellence.

1. Serve as a brand ambassador to engage both domestic and international clientele, enhancing loyalty to Delvaux.
2. Continuously improve service quality and foster a welcoming culture for all customers.
3. Develop a profound understanding of the maison's vision and service steps, and disseminate this knowledge to the team to provide optimal customer advice.
4. Drive sales growth and achieve set targets.
5. Analyze sales, CRM, and KPI data to devise strategies in collaboration with office members, leading by example.
6. Create an environment that accelerates team member development and motivation.
7. Lead the boutique and team members in achieving their goals.
8. Design optimal organizational structures, retain suitable talent, and take action for talent acquisition.
9. Monitor and manage inventory levels to optimize stock.
10. Maintain visual merchandising standards in line with Delvaux's brand image.
11. Take initiative in planning and executing all boutique events and projects, in collaboration with team and office members.
12. Coordinate with office members and external stakeholders for negotiations and promotional activities.
13. Ensure all operations, including cash handling, order processing, CRM, and customer service, are executed correctly.
14. Understand and enforce Richemont Group, maison, and boutique policies and guidelines.

1. Over 5 years of successful experience in luxury goods sales.
2. Experience in a managerial role.

1. Strong interpersonal and communication skills to build trust at all organizational levels.
2. A team player with curiosity and commitment to results.
3. Hospitality mindset with perseverance in facing challenges.
4. Interest and deep knowledge of the luxury market.

Candidates must possess over 5 years of successful experience in luxury goods sales, with previous managerial experience.

Competitive benefits package offered.

Delvaux fosters a culture that values creativity, adaptability, and teamwork. As a maison that honors Belgian heritage, it encourages a collaborative environment where talent thrives, and excellence is pursued with passion.