Delvaux Store Manager

Delvaux, founded in 1829 in Brussels, is the world's oldest luxury leather goods maison. Known as a pioneer in handbags, Delvaux registered the first leather handbag design in 1908. With over 3,000 designs in its archive, Delvaux is renowned for iconic creations such as the 'Brillant' (1958), 'Tempête' (1967), 'Paule' (1972), 'Cool Box' (2018), and 'Lingot' (2022). Holding a royal warrant since 1883, Delvaux celebrates Belgian culture and values through its creations. The maison seeks talented individuals who are adaptable to change, enjoy teamwork, and strive for excellence.

1. Act as a brand ambassador to engage with domestic and international clients, enhancing loyalty to Delvaux.
2. Continuously improve service quality and promote a welcoming culture for all customers.
3. Develop a deep understanding of the maison's vision and service steps to provide optimal advice to clients and instill this knowledge in the team.
4. Increase sales and achieve set targets.
5. Analyze sales, CRM, and KPIs, and collaborate with office members to devise strategies, leading by example.
6. Create an environment that accelerates team development and motivation.
7. Lead the boutique and team members in achieving their goals.
8. Design optimal organizational structures, retain suitable talent, and take action for talent acquisition.
9. Monitor and manage inventory levels for optimization.
10. Maintain in-store visual merchandising to Delvaux standards, reflecting the brand image.
11. Take initiative in all boutique events and projects, collaborating with team and office members.
12. Coordinate with office members and engage in negotiations and promotional activities with external stakeholders as needed.
13. Ensure all operations are correctly executed, including cash handling, order processing, CRM operations, and customer service.
14. Understand and enforce Richemont Group, maison, and boutique policies and guidelines.

1. Over 5 years of successful experience in luxury goods sales.
2. Experience in a managerial role.

1. Preference for teamwork and a commitment to results with curiosity and enjoyment.
2. Excellent interpersonal and communication skills, capable of building trust at all organizational levels.
3. Hospitality spirit with perseverance and a continuous challenge mindset.
4. Interest and deep knowledge of the luxury market.

Over 5 years of successful experience in luxury goods sales and managerial experience.

Delvaux values creativity and flexibility, fostering a team-oriented environment that celebrates Belgian culture and values. The position is based in the Fukuoka area, Japan.