Delvaux Retail Operations Director

Delvaux, a prestigious name in the luxury fashion industry, is renowned for its exquisite craftsmanship and timeless designs. As part of a larger conglomerate, Delvaux benefits from a robust global network and resources, allowing it to maintain its position at the forefront of luxury retail. The brand is committed to excellence, innovation, and providing an unparalleled customer experience.

1. Oversee and enhance the commercial performance of stores across the S.APAC region, focusing on increasing turnover and maximizing profitability.
2. Act as the primary liaison between store teams and corporate teams, ensuring seamless communication and execution of brand strategies.
3. Manage and develop retail operations, promoting best practices and staff training to ensure smooth daily operations.
4. Achieve annual KPIs, providing feedback and coaching to improve sales team performance.
5. Deliver weekly and monthly sales feedback to the CEO, SAPAC, and collaborate with store leaders on sales improvement plans.
6. Ensure merchandise quality and implement procedures to prevent stock loss or counterfeit products.
7. Oversee after-sales service support to ensure high customer satisfaction.
8. Lead store openings, relocations, and staff recruitment, fostering growth among retail staff.
9. Develop CRM tools and organize in-store events to enhance brand awareness.
10. Plan and execute client experience programs to achieve top scores in S.APAC.
11. Cultivate relationships with landlords and third parties to attract high-potential prospects.
12. Collaborate with HQ for training support, enhancing customer service and product presentation.
13. Mentor store managers, promoting staff development and team-building.
14. Provide feedback on product quality and market trends to aid product development.
15. Manage inventory to maintain healthy stock levels and propose inter-store transfers.
16. Ensure visual merchandising standards are upheld to maximize sales and reflect brand direction.
17. Develop financial and commercial targets, overseeing retail division P&L.
18. Conduct business analysis and presentations for internal and external meetings.
19. Collaborate with marketing and communication departments to develop effective strategies for brand awareness and sales efficiency.

1. Bachelor's degree or higher in business management or a related field.
2. At least 10 years of retail management experience in the fashion and luxury industry, with a strong understanding of KPIs and multi-unit management.

1. Empathetic and positive demeanor with strong leadership capabilities.
2. Entrepreneurial spirit with a result-oriented approach.
3. Excellent team player with attention to detail and efficient time management skills.
4. Strong project management and problem-solving abilities.
5. Resourceful with strong analytical skills for continuous improvement.
6. Excellent communication skills, with proficiency in Mandarin, Cantonese, and English.

A minimum of 10 years in retail management within the fashion and luxury industry, emphasizing KPI management and multi-unit oversight.

Bachelor's degree or higher in business management or a related field.

The role offers a comprehensive benefits package, including opportunities for professional development and frequent travel.

Delvaux fosters a culture of innovation, excellence, and collaboration. The company values entrepreneurial spirit and leadership, encouraging employees to take initiative and contribute to the brand's legacy of luxury and craftsmanship.