Delvaux Retail & Client Manager

Delvaux is a Belgian maison specialised in luxury leather goods, celebrated for meticulous craftsmanship and timeless design. The brand operates an international retail network and cultivates an artisanal, client-focused approach to product and service delivery.

1. Lead boutique commercial performance by setting targets, monitoring KPIs and implementing sales strategies to achieve revenue and margin objectives.
2. Develop, acquire and retain high-value clients through proactive clienteling, personalised service and curated events.
3. Coach, recruit and develop boutique staff; create a high-performing team through training, performance reviews and talent management.
4. Ensure consistent application of brand standards across visual merchandising, store presentation and client experience.
5. Oversee daily store operations including inventory control, stock replenishment, loss prevention and POS reconciliations.
6. Manage administrative tasks and local budgeting; contribute to store-level forecasting and reporting to headquarters.
7. Partner with marketing and wholesale teams to execute localized client events, VIP appointments and CRM campaigns.

1. Proven track record in luxury retail with responsibility for meeting commercial targets.
2. Demonstrable experience managing and developing retail teams.
3. Strong commercial acumen and ability to translate KPI insight into operational actions.
4. Excellent client relationship and negotiation skills, with a service-oriented mindset.
5. Organisational rigour in operations, stock management and administrative compliance.
6. Flexibility to work retail hours, including weekends and evenings.

1. Clienteling
2. Key account management
3. Sales forecasting and KPI analysis
4. Inventory management
5. Visual merchandising
6. Team leadership and coaching
7. P&L awareness / budget management
8. Point-of-sale (POS) systems
9. Microsoft Excel
10. Customer Relationship Management (CRM) practices

Typically 5+ years in luxury retail, including a minimum of 2 years in a managerial or supervisory capacity with direct responsibility for boutique sales and team performance.

Bachelor’s degree in business, marketing, luxury management or equivalent professional experience.

Delvaux fosters a culture rooted in craftsmanship, discretion and client care. The workplace values attention to detail, elegant service delivery and collaboration between boutique teams and design ateliers to preserve the maison’s heritage.